Laurel BMW of Westmont - Service Center

Poor service and then management played the blame game. Recently took my Bmw in for service. Communication was horrible, follow up non existent, and management played the blame game when they misplaced my Recently took my Bmw in for service. Communication was horrible, follow up non existent, and management played the blame game when they misplaced my car After waiting an hour in their waiting areas I asked for my loaner back so they could figure it out. This was a Saturday and on Monday at 3pm still no one from Laurel followed up with me and I had to call back again. Nothing better than to hear the service department tell you “could the car be under any other name?” Really poor service on all levels. The highlight was when I told the General Manager that I would tell anyone that would listen how horrible the service experience was. He told me I was able to do whatever I wanted but to be careful because he would come after me?!? I could not believe the audacity of this manager but after hearing him stoop to such a low level I now understand why the Laurel BMW team failed. Just a sad example of a person clearly not cut out to be a leader associated with a great Brand like BMW. I will never return which is good enough for me especially since there are so many other service focused BMW dealers. More

Service & carwash so disapointed after some 7 years came back to bmw and this dealership.The whole staff was professional,friendly and easy to deal at the time of purchase..now after after some 7 years came back to bmw and this dealership.The whole staff was professional,friendly and easy to deal at the time of purchase..now after 7 months of my second bmw purchase i totally disappointed about this dealership ! Car Wash !!! this dealership needs to check other Car brands service and what they doing, to wash a car usually takes about 45 minutes! and now they not washing at all- some construction or what ! this kind a premium car brand dealership cant afford to make a deal with some car wash places to wash bmw cars for free?? two months ago i came to parts store and was totally disappointed of unprofessional service , two persons had no clue what kind a part i was asking and gave me no idea when they could order it and how much would cost!!! Now last week on Monday morning i called and asked to make an appointment for Tuesday morning for 10k service. they said they don't have availability on Tuesday -only Wednesday, so i asked to give me a loaner car and and let me know when car is done, They said we don't have a loaner available until next week ! Are you serious ? We are paying premium and do we get premium service ! A total disappointment ! More

Fast and professional! I was amazed about how quick I was in and out when dropping my BMW off for service. Michael who was my service advisor showed the highest level of exc I was amazed about how quick I was in and out when dropping my BMW off for service. Michael who was my service advisor showed the highest level of excellence and amazing customer care skills. The loaner was waiting for me already so I could be on my way fast. Truly recommended! Thank you! More

Horrible me too deal with After these people get your money they will say Fu I bought a horrible car from them and when I tried to get plates for this car it was xxxx this After these people get your money they will say Fu I bought a horrible car from them and when I tried to get plates for this car it was xxxx this dealership lied said that they sent my plate by FedEx but they only sent a letter trying to threat me telling me to get my first review down please do not support this company you will regret it they even gave me a sixty day auto nation warranty that really don't work the gas tank door wouldn't lock on this car that I have had for lease then a two Month at the time auto nation couldn't fix it so I had to pay out of pocket More

Service Department is super efficient. James Randall was super efficient, works very effectively to get you in and out. I would recommend him as a service advisor, I will continue to see hi James Randall was super efficient, works very effectively to get you in and out. I would recommend him as a service advisor, I will continue to see him for my BMW service needs. More

Great Ezperince I have purchased BMW 328XI @ Laurel it was an amazing and great experience, Rich Rams was the sales person helped us through explaining the features o I have purchased BMW 328XI @ Laurel it was an amazing and great experience, Rich Rams was the sales person helped us through explaining the features of BMW and i was able to negotiate for a good price, I highly recommend Laurel to my friends. More

Vehicle service Excellent customer service. Brandon helped me with a vehicle recall issue. He took complete control of this service issue from expediting parts Excellent customer service. Brandon helped me with a vehicle recall issue. He took complete control of this service issue from expediting parts delivery to reserving a loaner vehicle. More

You are guaranteed to be treated like royalty I was very pleased with the service.James Randall was my service advisor was very attentive very happy will never go anywhere else very pleased I was very pleased with the service.James Randall was my service advisor was very attentive very happy will never go anywhere else very pleased More

Repeat customer ! Kudos to LaurelBMW of Westmont they have a excellent staff In all areas of their facility from the front desk receptionist to my favorite 2 ! Kudos to LaurelBMW of Westmont they have a excellent staff In all areas of their facility from the front desk receptionist to my favorite 2 people Service advisor ,Bob Kernwein and Mr Reno Phillips salesman . More

Services I did it tire change and oil services. Once your 4 warrenty expires do not go this place they are charging doule compare to other dealer shop. I did it tire change and oil services. Once your 4 warrenty expires do not go this place they are charging doule compare to other dealer shop. More