Laurel BMW of Westmont - Service Center

Jay Buis is quick to respond and guide to the repairs needed. He’s been my service person for over 20 years and why I buy BMWs. needed. He’s been my service person for over 20 years and why I buy BMWs. More

I like going there. Helpful and pleasant. The mechanics video explanation of repair and vehicle status is amazing. My service rep, James Randall, is very thorough and k Helpful and pleasant. The mechanics video explanation of repair and vehicle status is amazing. My service rep, James Randall, is very thorough and knowledgeable. More

These people are Polite, punctual, neat, precise, expert, Happy, quick, but the prices are very high! Happy, quick, but the prices are very high! More

Went in for recall work and other repairs. Scott was very helpful and friendly. Loved getting the video clip about the work to be performed! Work was done well and I continue to love my BMW X5 Scott was very helpful and friendly. Loved getting the video clip about the work to be performed! Work was done well and I continue to love my BMW X5! Thank you Laurel! More

The service is great. They always have a nice loaner car and the communication is very good. The problem is the SUV breaks down way too often and is extremely expensive They always have a nice loaner car and the communication is very good. The problem is the SUV breaks down way too often and is extremely expensive to have fixed. The dealership is great the vehicle is terrible. More

Went in with a recurring "drivetrain malfunction" error, and the issue was fixed by noon. Not a simple fix, but done properly and without having to pay an arm and a leg... Excellent work by the service advi and the issue was fixed by noon. Not a simple fix, but done properly and without having to pay an arm and a leg... Excellent work by the service advisor (Scott Corbin), who took care of the problem quickly and effectively. More

Service advisor, Dean is very courteous. He is also very knowledgeable and gives you a detailed explanation to the services that was received.! He is also very knowledgeable and gives you a detailed explanation to the services that was received.! More

Staff takes interest in making sure my car gets the services required to keep it in top performance condition. Extremely good customer service demonstrated in all areas. I appreciate receiving a video services required to keep it in top performance condition. Extremely good customer service demonstrated in all areas. I appreciate receiving a video of the services from the Technician. More

The service department at Laurel is fantastic. Ask for James. He always takes good care of me. Ask for James. He always takes good care of me. More

Professional but did not provide full disclosure of what is covered by my BMW lease contract is covered by my BMW lease contract More