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Laurel Ford Lincoln Kia

Laurel, MS

Overview
Reviews
Vehicles
4.0
51 Reviews
Laurel Ford Lincoln Kia in North Laurel MS treats the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory schedule a test drive and investigate financing options
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2018 Highway 15 North

Laurel, MS

39442

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Showing 51 reviews

October 22, 2026

I had a great experience at Laurel Ford. The staff was professional friendly and willing to answer all of my questions. They made the process smooth and stress-free from the start to finish. More

by KENSIGALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
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Oct 22, 2026 -

Laurel Ford Lincoln Kia responded

Knowing the service process felt smooth and stress-free from start to finish means a great deal to our service department. Hearing that our staff was professional, friendly, and thorough in answering your questions is very rewarding. We’re pleased we could provide attentive care for your Chevrolet Suburban and appreciate your recommendation to others.

October 18, 2026

The service department proved to be very unreliable aswell as having very poor customer service. More

by AFRANKS633
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The service manager, the initial service desk person that was assigned to our vehicle
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Oct 23, 2026 -

Laurel Ford Lincoln Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 14, 2026

Employees friendly and my car was done in a timely manner. The adviser checked on me through out the process making sure that I was comfortable and kept me updates on my car. More

by DCOOLEY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hanna Jefferson
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Oct 14, 2026 -

Laurel Ford Lincoln Kia responded

Your kind words about our advisor checking in throughout the service process mean a lot to our service team. Knowing that your Chrysler 300 was completed promptly and that you felt comfortable is truly rewarding.

September 21, 2026

When bringing my vehicle back in to get serviced I have noticed the fluid levels are not being checked. The tire rotation is not being done as asked. I reported the right front tire was not working proper More

by shirley.dampeer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Sep 24, 2026 -

Laurel Ford Lincoln Kia responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 06, 2026

Employees are friendly and professional. Car service is fast with great quality work. Great job. More

by Bwnurse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember names
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Sep 06, 2026 -

Laurel Ford Lincoln Kia responded

Your note about fast, high-quality service on your Lincoln Nautilus highlights how our technicians focus on both efficiency and care. Knowing you found our team friendly and professional is rewarding.

September 04, 2026

In addition;; This is an out of state sale. I live in Oklahoma. The title and registration needed to be sent to Oklahoma per Nancy the 2nd day of purchase. Face to face statement . I've been More

by Jesse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
AJ jr. Sale Mgr Nancy
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Sep 24, 2026 -

Laurel Ford Lincoln Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 04, 2026

The complete staff including the owner SUCK. SCRATCHED MY Vehicle the 1st day. I was told the F150's could tow 14000#. Tommy's seem to be the only one with any sense. I tried to return the as More

by Jesse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Salesman AJ (jr). Not sure his name sales Mgr. Nancy.
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Sep 24, 2026 -

Laurel Ford Lincoln Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 02, 2026

Terrible experience. Paid for the works oil change and did not receive that. Emailed about not getting my tires rotated and never got a response More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
unsure
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Sep 24, 2026 -

Laurel Ford Lincoln Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 31, 2026

They are so professional and have get customers experience I love this place and will return More

by L2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malik wheaton
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Aug 31, 2026 -

Laurel Ford Lincoln Kia responded

Knowing that our team’s professionalism and attention to your experience met your expectations is rewarding. We’re grateful you’ll return and look forward to providing service on your Ford F-150 again.

August 31, 2026

The best place to be everybody is amazing they are caring about what they do. More

by L2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malik wheaton
Print
Aug 31, 2026 -

Laurel Ford Lincoln Kia responded

We’re glad the service on your Ford F-150 felt personal and attentive. Knowing that our team’s genuine care made your visit positive means a lot to us.

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