Leachman Buick GMC Cadillac

Nice Vehicle but Terrible Customer Service I found a 2008 LR3 on CarGurus and contacted the dealership about the vehicle. I asked for pictures (including one of the top of the rear differential I found a 2008 LR3 on CarGurus and contacted the dealership about the vehicle. I asked for pictures (including one of the top of the rear differential to determine if this particular vehicle had the HD package), and if the price was negotiable. I recieved about 5 emails containing pictures (awesome) yet no pictures of the rear differential (no good). I emailed and asked again about the price and the picture of the rear diff. Elizabeth's reply assured me that it was a very nice, well kept vehicle, and that the price on the website was $18500. I once again, asked if the price was negotiable, and made an offer on the vehicle, and asked for the CarFax for the VIN number. I recieved back the CarFax but nothing about my offer or the price. Finally, after writing an aggravated email, I recieved a reply that stated I would need to talk to one of two sales managers about the price. I asked Elizabeth to have one of them contact me at my supplied email address. It has now been two days and I haven't heard from anyone. The vehicle was super nice, and I probably would have gone to get it, had the communication been better. I would definitely not recommend Leachman Buick GMC for the purchase of a new or used car due to their lack of communication and inability to fully read an email and entertain potential customers' requests. More

Best buying experience My hat off to Michael Barnhart for making this the quickest, easiest, least painful transaction I've ever experienced! He really knows his product and My hat off to Michael Barnhart for making this the quickest, easiest, least painful transaction I've ever experienced! He really knows his product and did a wonderful job sharing his knowledge. I got a great deal on my trade AND on my vehicle. Thank you, Michael and Leachman Cadillac, for putting me in the vehicle of my dreams! More

My wife and I recently purchased a vehicle from Leachman. We had the pleasure of working with Michael Barnhart. I have to say he is AWESOME!!! He made my wife cry. He has got to be one of the most kind heart We had the pleasure of working with Michael Barnhart. I have to say he is AWESOME!!! He made my wife cry. He has got to be one of the most kind hearted people I've ever met. He went above and behind to do right by our family. I plan on telling all my friends about the great people and service that they will receive at your Leachman. Mr. Franklin in financing was great too!!! Thank you so much again for all you did to help with our new purchase! More

Detail and prep took a while but everything else was good, Priced right and friendly staff. Time will tell on the vehicle(2009 GMC Acadia SLT AWD) good, Priced right and friendly staff. Time will tell on the vehicle(2009 GMC Acadia SLT AWD) More

I purchased my vehicle from out of state. The responses I received to information about the vehicle and financing were timely and professional. My vehicle arrived as promised and I love it! Thank you received to information about the vehicle and financing were timely and professional. My vehicle arrived as promised and I love it! Thank you More

My wife and I have recently been in the market for a new car. There were many which we looked at. They were the Cadillac ATS, BMW 328i, 335, MB C300, Infiniti Q50, Audi A4, and Nissan Maxima. We did all our car. There were many which we looked at. They were the Cadillac ATS, BMW 328i, 335, MB C300, Infiniti Q50, Audi A4, and Nissan Maxima. We did all our research online, and traveled from Hopkinsville to Nashville, Clarksville, Bowling Green and Paducah to view specific vehicles which met the criteria which we were looking for. First, prior to viewing the ATS; our perception of owning a Cadillac was "Grandpa and Grandma". This perception was destroyed after viewing the ATS. The perception and expectations of dealing with a Cadillac dealership; phenomenal and red carpet service. We traveled to Nashville to view a Cadillac ATS. They were friendly and professional. We still had a few others to view over the course of the next 2 weeks, but later settled on the ATS. We began working with USAA for our no haggle pricing for Soldiers. The site sent an automatic message to every Cadillac dealer within our region. Within 15 minutes of the message, Mrs. Melissa Fancher contacted me from Leachman. She and I discussed my vehicle requirements and what the dealership had available. She made it very clear that "she wanted to earn our business and regardless of what was on the lot, she would find the vehicle that fit our needs to ensure that she could be the dealership that we chose". I gave her a lengthy list of needs. She came up short not once. Every need we asked, she provided. Rapid communication, detailed research and location of the vehicle, timely delivery, and an unbeatable price. She ensured we had all information regarding services while overseas in Germany as well as locations. Her professionalism and courtesy were immeasurable. Taking delivery of the vehicle; We arrived on a planned Saturday. We met Mr. Ryan Segers. He was a true professional as well. He was able to provide detailed data on when the secondary specifics of the vehicle would be managed (we requested a spare tire kit as the vehicle would travel to Germany and require it for inspection purposes, and other additional parts requested and when they would be delivered (all weather mats, front license plate bracket, etc). He patiently walked my wife through additional aspects of the CUE that we were unfamiliar with. He was exceptionally knowledgeable of the vehicle and its capabilities. I returned a week after purchase to have the final items delivered and the pinstripe removed (this was not a fault of Leachman, as it was not visible in the images from Lynn Layton). He had coordinated a vehicle to travel around in, provided the iPad, and took off to ensure the vehicle was cared for. When I returned, not only was everything done, he even had it cleaned and washed, waiting out front. After delivery of the vehicle; I interacted with the Florida DMV (we were only transferring our Florida plates from/to our new vehicle). They required a specific document which we were not provided as it normally transitions through titling from the dealer. I called Leachman and was transferred to Jessica. She not only was able to ensure that the documents would be received, she went beyond normal service. She asked for my point of contact at the Florida DMV, phone number and address. She contacted the DMV personally, and then overnight mailed the document (C of O) directly to them to ensure my Florida title and registration were completed in a timely manner. I have purchased multiple brand new vehicles. I have never been treated so professionally by ANY organization. Red carpet service all around. The talent and service your staff have provided are above and beyond reproach. It has been a pleasure having chosen to conduct business with your dealership and staff. I look forward to our continued communication and rest assured, when I am in the market for my next vehicle, your dealership will be first on my list. More

Customer service was excellent. We were greeted in a very warm manner. Knowledge of the vehicle of interest was very good. The vehicle incentives were explained thoroughly and questions related to lea very warm manner. Knowledge of the vehicle of interest was very good. The vehicle incentives were explained thoroughly and questions related to lease versus buy were answered. More

Enjoyed working with this dealership. I was always taken care of if there was any issues. It was my first time doing business here and I plan to go back. care of if there was any issues. It was my first time doing business here and I plan to go back. More

Worked with Sheila off and on for 6+ months, never with any pressure. Great service and extremely professional. Extremely knowledgable and helped us find the best vehicle that fit our needs. any pressure. Great service and extremely professional. Extremely knowledgable and helped us find the best vehicle that fit our needs. More

Thanks to Melissa and Sheila, my husband and I had a great experience with this dealership. They were helpful without applying sales pressure and very willing to answer our many questions. We were very great experience with this dealership. They were helpful without applying sales pressure and very willing to answer our many questions. We were very impressed with Sheila's knowledge of the product and her willingness to educated us with all the bells and whistles of our new Buick. We would definitely recommend this dealership. Hopefully, you'll have Melissa and Sheila to handle your sale! Don and Barbara Meyer More