Carbone Honda of Yorkville - Service Center

Oil change, tire rotation, brakes and etc. Everyone was friendly and took us in without an appointment. Had shuttle service to Kirby's and back. Had to wait one hour for shuttle back. Everyone was friendly and took us in without an appointment. Had shuttle service to Kirby's and back. Had to wait one hour for shuttle back. More

Poor service Very I I satisfied with service. I was have ha the same issue with a vehicle less then a year old and still can't be told what is wrong with it. Very I I satisfied with service. I was have ha the same issue with a vehicle less then a year old and still can't be told what is wrong with it. More

excellent service It was an expensive service with multiple issues addressed but it is quality service and everything was explained including costs upfront - there was It was an expensive service with multiple issues addressed but it is quality service and everything was explained including costs upfront - there was no surprises More

Quick and Easy Just needed NY Inspection! Despite many scheduled, was done in about an hour. Coffee, pastry, free WiFi and local newspaper made the time pass easily! Just needed NY Inspection! Despite many scheduled, was done in about an hour. Coffee, pastry, free WiFi and local newspaper made the time pass easily! Love this dealer always friendly and prompt service despite high demand. More

Great first time experience First time using Carbone Honda. Was kept apprised of what was needed throughout. Personal phone calls nice concept . Work needed was discussed and per First time using Carbone Honda. Was kept apprised of what was needed throughout. Personal phone calls nice concept . Work needed was discussed and permission requested to do needed service. More

Mike Lupia is amazing! I recently brought my CRV in for service and thanks to Mike’s thoroughness, it was covered by my extended warranty! He researched it and made sure pa I recently brought my CRV in for service and thanks to Mike’s thoroughness, it was covered by my extended warranty! He researched it and made sure past work was checked too as my file didn’t indicate the warranty. I have never felt so taken care of during a service visit. It was nice that someone had my back! More

Simple tire rotation but left with a greasy rim As far as the service advisor goes, did a good job and got me in before my scheduled apt. I only needed tires rotated and check for a nail in one As far as the service advisor goes, did a good job and got me in before my scheduled apt. I only needed tires rotated and check for a nail in one tire, when I received the vehicle after service I noticed one specific rim had a lot of what it looked like was some heavy grease on the rim. This wasn’t there when I brought it in, and no other tires were like that. Now I wasn’t sure if my tires were rotated or not- my problem tire was left in the same place as I was before this particular visit. More

Honda service quick & easy! Service was easy and professionally handled from appointment, maintenance and payment. We will bring our vehicles back for service anytime. Carbone Service was easy and professionally handled from appointment, maintenance and payment. We will bring our vehicles back for service anytime. Carbone Honda caters to their customers. More

another great service experience Always great service at Carbone. Little wait time, job done quickly, professionally and without any upsell pressure. Would certainly recommend these Always great service at Carbone. Little wait time, job done quickly, professionally and without any upsell pressure. Would certainly recommend these guys to anyone without hesitation. More

Poor public interface. Parts and service bounced me back and forth when I called both to set up the appointment and then to get a refund on a part when the work was complete Parts and service bounced me back and forth when I called both to set up the appointment and then to get a refund on a part when the work was completed. Dave Lupia was pretty good when I came in for service, but too many “canned lines” (my boss reads the customer comments, so I hope or won’t get me in trouble). I called the day after the work was done for a refund of a part I had to pay for up front. Dave Lupia was my Service Advisor, yet he passed me off to parts, who couldn’t help w/o talking to him. My car has <11,000 miles and I was challenged that this would be warranty work. Carbone has a poor reputation, which I learned after I told people I went there. This experience did not dispel that. I am new to this area - and to owning a Honda. based on this visit, I’m not sure I’ll buy another. At least I bought it at a dealership that earned my respect. More