Carbone Honda of Yorkville - Service Center

Great service, Friendly personnel. The customer service was great, friendly, fast, and receptive. They reacted to my needs and handled themselves in a very professional manner. I will d The customer service was great, friendly, fast, and receptive. They reacted to my needs and handled themselves in a very professional manner. I will definitely return. More

Professional, prompt service Carbone Honda is nothing short of extraordinary! Everyone is so friendly and you can tell they are happy to work there. They got me in quickly and did Carbone Honda is nothing short of extraordinary! Everyone is so friendly and you can tell they are happy to work there. They got me in quickly and did exactly what I asked. I will continue to have my vehicle serviced there. More

Regular maintenance My experience was great from start to finish my service advisor was dean marrotta he even waited for his lunch break till I was finished paying My experience was great from start to finish my service advisor was dean marrotta he even waited for his lunch break till I was finished paying More

B16 tune-up Excellent work on my CRV, as always. Service dept was VERY busy on the Friday I was there, so it took a bit longer than I expected. Other than that, 5 Excellent work on my CRV, as always. Service dept was VERY busy on the Friday I was there, so it took a bit longer than I expected. Other than that, 5 stars. More

Lied to I was in for a service visit (oil change) which was excellent no issue at all. Overall everybody has been great in the process of buying the car with I was in for a service visit (oil change) which was excellent no issue at all. Overall everybody has been great in the process of buying the car with the exception of one person. John from finance was the only negative. He pressured us to buy rust proofing, extended warranty and life time oil changes. We declined all until he made us feel stupid about synthetic oil asking us if we knew how much it cost. I said $40, and he said that an oil change with synthetic oil would run $79 up to $100. So we did purchase the life time oil. After getting our first oil change we saw that the charge was $49. We wouldn't have purchased the life time oil changes if John hadn't high pressured us and gave us false information. Very upset about the pressure to purchase all of those upsales. Everybody great but John. More

No Tiltle , I would recommend waiting for Jon he is by far the most professional in your service department. He treats you like you are the only customer . , I would recommend waiting for Jon he is by far the most professional in your service department. He treats you like you are the only customer . More

Snow tire to summer tire swap & engine oil seepage issue I brought my 2017 Civic in for a tire swap & an engine oil seepage issue. The tire installation was done in a timely manner without incident. The oil I brought my 2017 Civic in for a tire swap & an engine oil seepage issue. The tire installation was done in a timely manner without incident. The oil seepage issue didn't go so well. The technician reported that there was no fluid leaks found during the service. I had to bring my service advisor & the service manager outside to show them where the engine oil was visible in and around the value cover & down near the bottom of the block & oil pan. This a a brand new vehicle that's leaking oil right off the lot. As you might expect, I'm not happy about this situation. To their credit, Dean & Jim were calm, pleasant & courteous while working toward a solution. I will be bringing my vehicle back in for additional service in an effort to solve the oil seepage issue. More

Airbag Recall Dean was very personable and friendly! He helped me with an additional appointment I wasn’t sure how to go about. I will absolutely want to work wit Dean was very personable and friendly! He helped me with an additional appointment I wasn’t sure how to go about. I will absolutely want to work with Dean again! More

Service 4/27/18 As always received excellent service from Art Farley. Brought in for inspection and routine service, oil change etc. Art will always review everything As always received excellent service from Art Farley. Brought in for inspection and routine service, oil change etc. Art will always review everything to make sure I’m the correct Service based on my mileage or complaint on an issue. More

Professional service from start to finish! I enjoy the waiting area also. It is a welcome and homey feel! Everyone that I have met seem to enjoy working at Carbone Honda! I enjoy the waiting area also. It is a welcome and homey feel! Everyone that I have met seem to enjoy working at Carbone Honda! More