If I could give this dealership negative 10 stars, I absolutely would. My experience has been an overall nightmare with the staff, from sales to parts to accounting. This is my first time buying a car and I will start from the very beginning.
Buying the car-
I went to Leckner Ford of Marshall in early May 2017 to buy a new car. Everything started off great and I was greeted by friendly faces that all seemed like they had my best interest at heart (so wrong). I bought my 2015 Ford Focus that same day. Over six hours later I was still in the office waiting on a woman to finish my paperwork. She apologized for the delay and explained it was because she only worked in that office 2 days a week. Throughout my conversation with her she repeatedly called the dealership by a different name. This was concerning because I was about to pay her my down payment and lock myself into what would become a $17,000 car and she couldn't get her employers name correct. I gave her the title to my trade in vehicle and was finally on my way. After I left I realized I was snowed into paying $3,000 dollars more than what my car was worth because I was just signing papers blindly to leave.
Since my newly bought car was on its way to their lot in Marshall I was put in a rental car. I was assured before leaving that my car would take three days AT MOST to arrive. The following day was nearly 90 degrees outside, I am pregnant, with a 3 year old, and I soon realized the air conditioner on the rental I received did not work. On Mother's Day I took the rental back to the office to get yet another rental car and I dealt with Cory. Mother's Day was my only day off, and I need working A.C with a child. I was told I would be "in and out shortly" THAT WAS A JOKE. I was waiting in the hot sun for over an hour for the car to even be pulled around. After taking my concerns to David (the finance manager) I was told I would be ready soon, and he would try to locate Cory (the sales consultant) who was supposed to be helping me. I assume that Cory went to lunch and forgot about me because I saw him drive off the lot with a coworker. It was almost two hours of waiting, at this point I was sitting in my new rental (baking in the sun) waiting to leave. When Cory returned, he told me I was all set. I then informed him I did not have the keys. Not only did he leave for lunch and never tell me I was ready, he never gave me the rental keys needed to leave. After Cory finally returned with the keys, I turned the car on and it was on empty with few remaining miles to fuel up. Needless to say, I was very agitated because I had just returned my previous rental with a full tank. He took my second rental to the gas station and returned with half a tank. I was ready to go and spend time with my daughter so I left.
My NEW car-
It was well over two weeks, and after many calls to Leckner asking when I would get my new car I was only told "I don't know, I'm sorry's". I was finally told my car was ready. When I went to the dealership to get it, it smelled heavily of cigarette smoke, I can not stress heavily enough. The second thing I noticed is that I was guaranteed keyless entry with my purchase. The key (yes, I only received one key) was a regular old fashioned key without a keyfob. When I went inside I told Kim (the woman who sold me the car) and David (the finance manager) that this was necessary for me to have, David told me that I could go to parts and order said key myself. I was thinking, why should I pay for a key over $100 that I was guaranteed to come with my purchase. I went over to the parts counter and met Teresa. It became clear at this point that my car must be a repossessed vehicle and was rekeyed.
I told Teresa (manager) what key I needed and it took her a long time to find it in her system. When she found it she seemed very unsure about how much it would cost me and when it would arrive. She told me she would call me the following day. It was two days and I never heard from Teresa. I called her back on the second day and was told I needed to come in once again to fill out paperwork needed for this keyless entry. At this point, I'm going to Leckner almost as frequently as the grocery store. It was a week later and I was finally told they ordered my key- still waiting on that.
I was shortly contacted by Wendy (finance manager) and told that they did not have the title to my trade in car. I became very irritated because I can remember clearly handing my title to the "2 day a week" woman. I asked Wendy how a dealership can be so incredibly disorganized and she responded by hanging up on me. I called back and asked for Wendy and was put on hold for 15 minutes and hung up on again. I want to cancel my "rewards program" which I was bamboozled into signing up for as these people do not have my trust and they REFUSE to cancel it. I have read the fine print and I am within my rights to do so.
Avoid at all costs!