Lee Dodge Chrysler Jeep Ram Westbrook

Great vehicle, terrible experience Let me first say I am very happy with the vehicle we purchased but am thoroughly disappointed with the service. Devin was nice and polite but extremel Let me first say I am very happy with the vehicle we purchased but am thoroughly disappointed with the service. Devin was nice and polite but extremely unfamiliar with the vehicle and most importantly your warranty. We were misinformed by both Devin and Aaron a handful of times. We had wanted this vehicle brought to Norway Lee to avoid my husband taking extra days off from work and lugging our children around in the car all day. Devin AND Aaron told me that they are a competitor and although they are Lee, the two don't work together. When I called the Lee in Norway, they told me that they would have gladly worked with Westbrook to make it easier on us. When I confronted Devin and Aaron they literally laughed and basically put my husband and I in the middle of an apparent issue they have amongst themselves. Wait a second, isn't my husband, myself, and our check more important then some childish and unprofessional game your two locations have going on? Not to the Westbrook Sales staff. When I asked how to get in touch with Adam Lee Aaron's exact words were "the chance is one in a million. He is always in Florida and never here." Despite this issue, there was one bigger; that being the duration of the certified warranty. It wasn't until we were sitting with Mr. Pickering finalizing the sale that we were correctly informed. When I approached Aaron he basically said there was nothing he can do. I began to feel extremely frustrated after all of the other mishaps we had encountered. The "top" manager Bill stood up and sternly said to me that if I am going to talk like that we need to go in an office. I told him I'd love to but no one had offered so your lobby was my only opportunity to initiate my conversation. Bill told me that I needed to stop "threatening him and yelling at him" (this is so far from the case. Hopefully you have cameras in your lobby. If so, I encourage you to check them). When he took us to Mr. Pickering's office he told my husband and I he "wasn't going to LET us buy HIS vehicle!" This is after two days my husband took off from work, two days our kids sat in the car ALL day, and again, the check we had in hand was presented. Not to mention he should be thankful we even wanted the vehicle after the terrible service we had already received. We had had enough and thankfully Bill "let" us finish our purchase. We have gotten a lot of compliments on our truck and I can assure you that we told each person who complimented what a horrible experience this was and that we will never go to Lee again because of it. We hope the truck runs well and we don't have to return for any issues because we never want to interact with your staff again. Lee is NOT for me... or anyone we talk to from here on out. If Mr. Adam Lee would like any further information please feel free to call me (assuming he is not in Florida). More

Overall I am very satisified with the purchase of my new Jee All of the sales people were very helpful. Overall I am very satisfied with my purchase and the buying experience. I also liked that they have a large All of the sales people were very helpful. Overall I am very satisfied with my purchase and the buying experience. I also liked that they have a large selection of vehicles to choose from. More

Used car purchase with great follow through We came back to Lee in Westbrook to purchase a used vehicle. Like our first experience the staff and sales crew were courteous efficient and listened We came back to Lee in Westbrook to purchase a used vehicle. Like our first experience the staff and sales crew were courteous efficient and listened to our needs. We encountered flexibility in when we could test drive cars and make the purchase. Drew Button saw us through the process and even called our insurance company to provide a update about our purchase. We also thank Aaron, Josh and Drew for answering our post purchase questions. The team went over and above to see that we were completely satisfied with our purchase. We knew a used car could come with issues and they helped with sorting out the fix that was under warrantee. That saved us time we did not have since we just moved as well. More

Excellent buying experience Being transparent and up front was the key to us purchasing a new wrangler unlimited from Lee. There was no back and forth uncomfortable conversations Being transparent and up front was the key to us purchasing a new wrangler unlimited from Lee. There was no back and forth uncomfortable conversations. There was no uncomfortable conversations about pushing an extended warranty which we did not desire. Everything was done over email, the process was quick, and I got a feeling off honesty from the staff. We drive 2 hours to purchase after a bad experience with a local dealer and this experience met and exceeded our expectations by far. We felt as though we were a valued customer. In shopping Lee against others we saved over 4 thousand dollars between a better trade offer and the vehicle price than offered locally from a dealer we had purchased 5 vehicles from. We are thrilled with our purchase and the experience they offered. Great Job guys - we will be back for sure. More

Very nice people! The people at this dealership are so kind and sincere. They are willing to do whatever it takes to make you happy and satisfied with your purchase. Le The people at this dealership are so kind and sincere. They are willing to do whatever it takes to make you happy and satisfied with your purchase. Lee in Westbrook is very trustworthy and you don't have to doubt that you're getting anything less than what you expect. All very nice and friendly people!! More

A great experience. From the moment they called me back (I had made an on-line offer) to the moment we drove it off the lot, every step of buying our Jeep Cherokee at Lee From the moment they called me back (I had made an on-line offer) to the moment we drove it off the lot, every step of buying our Jeep Cherokee at Lee was enjoyable and friendly experience. Hats Off to Drew Hutton, our sales rep. He walked us through every step of the way, He had a genuine enthusiasm and a good sense of humor that made us feel right at home. Fred Pickering in financing, did wonders to find us a great rate and Bill Wheaton the GM of Sales came out to congratulate us on our purchase and welcome us to the Lee/Jeep family. The entire experience took only three hours from test drive to driving it home, I would recommend Lee Jeep and and Drew specificaly to anyone looking for a new vehicle. More

happy with new jeep wrangler Clear explanations, Not too pushy. Patient with older woman as customer. Took time to set up radio, phone, GPS, etc for me. Thanks Lee Dodge. Clear explanations, Not too pushy. Patient with older woman as customer. Took time to set up radio, phone, GPS, etc for me. Thanks Lee Dodge. More

my jeep patriot I had driven through the lot after work and saw a 2010 Jeep Patriot that I had seen online. I called the dealership the next day and spoke with Mike I had driven through the lot after work and saw a 2010 Jeep Patriot that I had seen online. I called the dealership the next day and spoke with Mike Marsh. He set up a time for me to come in. Had the vehicle pulled up and ready for me to test drive. I was able to drive it home within an hour. Thank you Mike for your quick and professional service. More

Sublime Dodge Challenger My husband and I went over to look at a Dodge Challenger...... just look yeah right lol before I knew it the Larry had the guys roll out a lime green My husband and I went over to look at a Dodge Challenger...... just look yeah right lol before I knew it the Larry had the guys roll out a lime green one out of the show room!!!! Larry was so good and the price wasn't to bad earthier we purchased it same night Larry stayed late even though he was so tired : ). Please go see Larry and tell him Michelle and David sent you!!! Larry will make a deal happen for you!!!! More

Hands down the easiest vehicle purchase ever! Everyone from sales to finance was amazing! Thank you Tim Bennett for going above and beyond. Such a wonderful experience. I have never had an easier Everyone from sales to finance was amazing! Thank you Tim Bennett for going above and beyond. Such a wonderful experience. I have never had an easier time buying! More