Eight years ago, I decided to change my brand of automobile. This was a big leap for me, as I'd purchased five cars of that brand and serviced them at the same dealership, but I'd lost faith.
I did my research and narrowed my choice down to two different auto manufacturers, Mazda being one.
Then I asked around my city of Monroe, Louisiana, to get owners' opinions of their cars ... and of their dealerships. I was overwhelmed by the loyalty of Mazda owners to Lee Edwards Mazda. In fact, it was that loyalty that convinced me to buy my first Mazda.
It was a good decision. My Mazda is the best car I've ever had ... and I'm still driving it today. If asked, "Would I buy another Mazda?" I would reply with a resounding "YES!" If asked why, I would cite the quality of my car ... and the tremendous service provided by the service department at Lee Edwards. I actually have a close friend who is a mechanic - a great mechanic by the way - but I continue to bring my car to Lee Edwards because they always treat me and my car so well.
Let me elaborate:
• First, when I arrive for service, everyone knows my name and greets me. There are many people who have their cars serviced at Lee Edwards - and my car is not in that often - but they never forget me.
• With each repair, they explain everything that is wrong ... even telling me what can be delayed if I can't afford to do all the work at once. I appreciate that. I sincerely believe that Lance and Curtis are treating my car as they would their own. My car is 8 years old and running fine. It's never been touched by anyone else but Lee Edwards. They must be doing something right.
• They will go out of their way to squeeze me in, if I really need them too. I was leaving on an extended driving vacation last summer and had neglected to get my oil changed and my tires rotated. I stopped in the Wednesday morning that I was leaving and told Curtis my situation. I remember it was raining like crazy. Well, Curtis told me to have a seat in the waiting room and he'd take care of me. He was back to get me in about 15 minutes. There was a huge bubble on the inside of my front right tire, not visible on a walk around. (I recall hitting a huge pothole shortly before this visit.) His attention to detail just might have saved my life or at least saved me from being stranded somewhere with a flat. Some places would have rotated the tires without even looking. At Lee Edwards, they care about their customers.
• Last October, I decided to replace my car stereo. Again, I dropped by and talked to Curtis. He gave me great advice ... just like it was his own car and stereo. I'm very happy with my new stereo, by the way.
I could go on, but I don't know how much space they will allow. Suffice to say that, of all the many businesses in Monroe that I deal with, I believe Lee Edwards Mazda is the best. I've convinced two friends to buy Mazdas from Lee Edwards (one bought two of them). And no, I'm not related to the owners or employees, nor do I work for them or receive discounts. My dad always said, "Find a good mechanic and a good doctor ... and appreciate them." I'm just following my dad's advice.
Todd J. Bonin