Lee Johnson Hyundai of Everett

Specifically scheduled with the dealership so I could take care of all of the recalls on my car while taking care of an oil change. When I got there I was told I wasn’t scheduled for the recalls. I asked take care of all of the recalls on my car while taking care of an oil change. When I got there I was told I wasn’t scheduled for the recalls. I asked for a synthetic blend for my oil which I’ve been getting for probably the last 30,000 miles on my car and was told they absolutely can’t do that for my car. They were very condescending and when I asked why I can schedule that online they went off on how I didn’t understand that just because their direct site will let you, doesn’t mean that they will do it. I spent 192$ on an oil change and tire rotation and didn’t get the recalls taken care of, which was the only reason I chose the dealership. I called a different Hyundai dealership after and asked about the synthetic blend to which they said they could get me scheduled for that and it’s 105$. Terrible experience at Lee Johnson, rude staff, and a waste of time and money. Which sucks because that’s where I bought my car and now I need go elsewhere for recalls. The main person I talked to was Nikolai (this time, and the only time I’ve had a problem). More

They do a good job when you are actually there for the appointment. My one complaint is that it is nearly impossible to reach a service advisor by phone, and of course sometimes you just need to speak to appointment. My one complaint is that it is nearly impossible to reach a service advisor by phone, and of course sometimes you just need to speak to someone knowledgeable. So this is a problem they need to recognize, prioritize and solve. More

Very knowledgeable service technician (Travis). We've always had any work needed explained thoroughly. Only problem with this dealership is it takes forever to get an appointment scheduled. It neve We've always had any work needed explained thoroughly. Only problem with this dealership is it takes forever to get an appointment scheduled. It never used to be this way back when we first bought our Hyundai. I think it's all the "free scheduled maintenance" customers clogging up the calendar. We love Hyundai's reliability, but it's very frustrating that it takes weeks (or even a month or more) to get your car in. More

Very Great Sales Lady. Aurea did a fantastic job of showing us the car, drove us over to the Everett location to have the car put up on a rack for my under-car inspection. Aurea did a fantastic job of showing us the car, drove us over to the Everett location to have the car put up on a rack for my under-car inspection. Very knowledgeable, understanding, and easy to talk to. The Team at the Lake Stevens location were very nice & helpful and answered all our questions. When it came to the purchase, Jordan was great. A big thanks from the Becker household! More

First time car buyer here! I had an unbelievable experience purchasing a certified used car at this dealership. I explored and communicated all other local dealerships and they I had an unbelievable experience purchasing a certified used car at this dealership. I explored and communicated all other local dealerships and they had nothing on this one. The customer service was outstanding- the sales team was attentive, caring and very real with me through the entirety of the process. Naturally- I was scared and overwhelmed. The team was diligent to take their time explaining each step to me, patient when I struggled to make a decision or would change my mind and super encouraging throughout. They worked diligently and efficiently to problem-solve several hiccups that sounds up on my end of this process to make my dream a reality. That included willingness to negotiate and respect any financial budgets and restrictions I had in place, with no semblance of pressure or expectation. I left the dealership feeling like I’d just made a deal with a friend and mother-figure which was such a blessing. This dealership definitely has a customer and advocate for life with the human treatment I was shown today! More

Great deal and quick work. Got the car in the color and trim that I wanted. Got the car in the color and trim that I wanted. More

Aurea was nothing but amazing & helpful, highly recommend you going and getting a vehicle from her. she will make sure you get the right vehicle best suited for you. she made it possible for me and my boyfri you going and getting a vehicle from her. she will make sure you get the right vehicle best suited for you. she made it possible for me and my boyfriend to get our dream truck and made sure it was the one that suited us best. wouldn’t/couldnt have asked for a better sales person. thank you aurea and all the other wonderful people who helped us get this amazing truck! much love- Tristen & Andreea More

Aurea was very helpful and knowledgeable. The main thing we liked about her was that she didn’t make us feel pressured and didn’t do all of the talking. I felt heard and appreciated. Thank yo The main thing we liked about her was that she didn’t make us feel pressured and didn’t do all of the talking. I felt heard and appreciated. Thank you! More

The dealership is clean and the layout is spacious inside cars are good planing can walk around and view inside and out. cars are good planing can walk around and view inside and out. More

Clean modern well equipped dealership with nice staff and fast service turnaround time. Always kind and helpful fast service turnaround time. Always kind and helpful More