Hyundai of Everett - Service Center

Parts and Service Communication Failure Recently, I purchased two vehicles and had an outstanding sales experience. Since, one vehicle experienced a tire failure (due to our own fault) that Recently, I purchased two vehicles and had an outstanding sales experience. Since, one vehicle experienced a tire failure (due to our own fault) that needed replacement. Living on a tight schedule, and being in another state at the time, I called parts to order a replacement. No commitment could be made on exactly when the tire would arrive only that it would arrive on Friday. Apparently, tire replacement is not available on weekends. Therefor, I asked parts to coordinate with derive to expedite the replacement on Friday. I was told it would not be an issue. I called on Friday to check on the status of the incoming tire as I was on vacation and able to immediately get to the shop. I was told the tire hadn't arrived but service was aware of my predicament and would be able to mount and balance as soon as it came in. Within an hour, parts called me back to let me know the tire had arrived. I immediately asked if service was ready for me to bring in the vehicle. Parts team transferred me to service. Service advisor was unaware of, what I thought was, the prearranged tire replacement. Rather than thank me for my business, and take care of the issue, I was made to feel as though I was a burden. Being it was Friday, the service advisor let me know how busy the shop was. The only confidence he inspired is that the tire would not get done. I was told I could drop off the vehicle and they would "try" to get it done but no commitment. Rather than deal with incertainty, I chose to use another dealership (non hyundai) to replace the tire due to the less than "service" minded experience. The non hyundai dealer has serviced my GMC truck for years and bent over backwards to find me a service time so that my (8 month pregnant) daughter's vehicle would be repaired and my time respected. Kudos to the upfront sales process at hyundai of Everett... Shame the follow up/service experience did not match. I will not send my daughters (recipients of the two vehicles purchased) to hyundai of Everett for service. If my time and needs are so easily dismissed... How will they be treated? More

Annoyed I have had some issues with tires on my 2015 Sonata due to road hazards and have had them replaced at the service dept. After each visit I check the I have had some issues with tires on my 2015 Sonata due to road hazards and have had them replaced at the service dept. After each visit I check the tire pressures after they have cooled to room temperature at home. The pressures have never been consistent, with variances of up to 5 pounds even though the paperwork shows them all the same. There has always been one at 29 pounds which is too low. I had talked to Devin about it a couple of months ago, along with some QC problems on other types of service visits, and he offered me a free oil change the next time it was due. I came in a few days ago and had the service which included rotating the tires and checking the pressures. When I got home and checked them the actual pressures were 33-34 for three of them and 29 for the RF. The paperwork had the statement "Front tire pressure was set to manufacturer specification." along with the same wording for the rear tires. So again I had to spend my time driving somewhere to properly inflate a tire. This was the fourth time with the same problem. I had suggested to them in the past that a QC step should be added to their process, but it hasn't happened yet. These are obviously minor problems in themselves, but are symptomatic of some missing steps in their process. More

Very Disappointed I financed my first car here a year ago. At the time, I had a decent experience because the sales person, Dez, was amazing. He's the reason I chose to I financed my first car here a year ago. At the time, I had a decent experience because the sales person, Dez, was amazing. He's the reason I chose to finance in the first place. Went out of his way to find me a car even after I had left and he called me back. I kept his business card and he even contacted me a few months later to make sure everything was okay with my car. To me, that's exceptional service. This visit today was absolutely horrid. I drove from Puyallup to Everett to pick up papers on my coverages that I'm paying for on my car. I had emailed asking for it to be sent that way but was asked on the phone to visit the facility. I figured if I was making the drive, that I could get my car serviced there as well. When I arrived, I scheduled an oil change and inspection. I didn't have an issue with the service until I had left and realized that the fluids hadn't even been checked or topped even though it stated on my copy of the receipt that it was included. It also makes me wonder what else was skipped in my inspection that I can't visually check myself. The worst part of my visit though, was talking to the financial consultant. He was the man who helped me finalize my sale the first time around. It wasn't a great first impression but I had never financed before and wasn't sure what to expect. Not only did he NOT get me coverage information, he was rude. He rattled off information at me and wrote some illegible details on the back of a card, which I kept. The entire point of my driving to and from Everett was to get information on my coverages. I'm paying for coverages that I don't understand and when I try to figure them out, I'm given a run around. What good is having these things if I don't know how to use them? On a more personal note, he seemed to remember me from before because he mentioned he's laughed about my motives for moving and also my employment. I'm sure he didn't mean it in a mean spirited way but I can't figure out how I'm supposed to take that nicely. In fact, it was embarrassing and awkward. I may not know much about cars but I know about customer service and this was the worst I've ever had. I'm not angry but I am frustrated and absolutely disappointed. I'm sorry to say I wouldn't recommend Hyundai of Everett to anyone. More

Hyundai of Everett saved us from a dishonest repair facility We purchased an 08 Hyundai Sonata GLS from a private party 3 months ago. Very well maintained and the engine had even been professionally cleaned and We purchased an 08 Hyundai Sonata GLS from a private party 3 months ago. Very well maintained and the engine had even been professionally cleaned and detailed. Unfortunately, we started going through a quart of oil every two weeks. We discovered the entire upper surface of the engine was covered in oil and it had pooled up in all of the dips and grooves of the upper manifold. We took the car to a local repair facility on 128th in South Everett. I am not mentioning their name due to threats from the owner. We feared the worst due to the amount of oil. We were presented an estimate for $2400. We were told the valve covers were both leaking and the timing cover was leaking and it would be a very labor intensive repair and possibly damage to the motor for the lack of oil circulating. We were told to prepare for other possible repairs once it was taken apart. This turned out to be a complete lie. We were devastated by this estimate and decided we had to try taking it to the dealership for a second opinion. We had always steered clear of dealerships because of higher hourly shop rates and parts costs, or so I thought. We contacted Hyundai of Everett and were assisted by James. We drove the car to him for inspection and estimate. He looked at the motor for about 30 seconds and said, "I think I see your problem right here." He stated that it appeared the oil filter was not put back on correctly during the last oil change that it appeared crooked, possibly cross threaded. He could see this was the source of all of the oil without even taking anything apart. He said there appeared to be no oil leaking around the timing cover and there appeared to be a very slight leak out of the corner of one of the valve covers. He would know more after they looked at it in greater detail. That evening James called us and confirmed what he already knew. The oil filter was not put on correctly and it was missing "round seals" that are supposed to go on with the filter as part of the filter change for this Hyundai. There was a small amount of oil leaking around a valve cover, but not a huge deal. He also told us our brake pads were down to a point where they should be replaced. The cost of all of this? Out the door, with tax, $542. Oil changed, new filter, replaced valve cover gasket, tires rotated, all fluids topped off, new brake pads and a complete vehicle inspection. Thank you James and Hyundai of Everett. Everyone there was kind to us and we appreciated the honesty. We will never take our Hyundai to anyone else. EVER! More

Service/parts Walked in with an AVR to get a key made and they told me I need a title or registration I've never had a problem at any other dealership getting keys Walked in with an AVR to get a key made and they told me I need a title or registration I've never had a problem at any other dealership getting keys made with the AVR. An AVR is an abandoned vehicle report which is the same thing as a title I don't recommend anyone goin here everytime I've had to order/buy something always had problems there More

Great experience I just wanted to give positive feedback about my experience at your dealership, in particular working with Jeff Plunkett. He's pleasure to work with I just wanted to give positive feedback about my experience at your dealership, in particular working with Jeff Plunkett. He's pleasure to work with, always extremely helpful, friendly and positive . He truly made it the most enjoyable car buying experience I've ever had. Thank you for all Zdenka Smith More

Jackie Walton, Sales Associate and overall dealership We purchased a new, 2006 Hyundai Santa Fe from Jackie Walton in July, 2006. She made the whole experience easy, painless and well worth doing again. We purchased a new, 2006 Hyundai Santa Fe from Jackie Walton in July, 2006. She made the whole experience easy, painless and well worth doing again. Two weeks later, we brought our son in to see her...and he ended up buying a 2007 Sonata Limited. We still own the Santa Fe and our son still has (and loves) his Sonata. We recommended Jackie to my sister, who went to see her about a month after we bought our Santa Fe, and she ended up buying the exact same make, model and color! Since that time, our nieces have bought used vehicles from Jackie; my son and his wife have traded in and bought two different used cars. A co-worker of my husband also bought his new 2007 Santa Fe there, on our recommendation...although he contacted them online, so did not get the pleasure of dealing directly with Jackie. Every single experience we have had, has been nothing but positive. Jackie is not at all "high pressure"; she genuinely cares about her customers, and is just a great person to deal with...not to mention fun to talk to!! I would not hesitate to recommend Jackie to ANYONE!! She knows, and believes in the product she sells; she is more than fair and accommodating, and I trust her knowledge and expertise in her field. Our car has never been serviced anywhere except this dealership. I apologize for not knowing the service people we have dealt with by name, but trust me, everyone in both Parts and Service has provided great service to us, each and every time. Thank you, Hyundai of Everett, for your great service work; your friendly personnel in every capacity...but especially for "our" Sales Associate, Jackie Walton!!! She is the BEST!! Sincerely, Reed and Linda Prosser More