Lee Johnson Mazda of Seattle

The way customer service should be! In several decades of owning cars (Mercedes, BMW, Toyota), this dealership has stood head and shoulders above the others! I always feel as if I am bei In several decades of owning cars (Mercedes, BMW, Toyota), this dealership has stood head and shoulders above the others! I always feel as if I am being taken care of, not being taken advantage of. Prompt and efficient, service manager Brian doesn't miss an opportunity to go above and beyond. For the first time in my driving history, I actually look forward to bringing my car into the dealer to be serviced! More

The service I received at University Mazda was superb. Because of COVID-19 I did not want to go to the shop and they offered to come pick my car up and then bring it back after they were done with the ser Because of COVID-19 I did not want to go to the shop and they offered to come pick my car up and then bring it back after they were done with the service. They keep me apprised by phone instead of the way and I couldn’t of been treated any better.p More

Great service, as always Always a positive experience...everything was on schedule, handled quickly, friendly and supportive staff, no problems whatsoever. Getting your car s Always a positive experience...everything was on schedule, handled quickly, friendly and supportive staff, no problems whatsoever. Getting your car serviced should always be this easy. More

So easy and so happy! Even during the covid epidemic we were able to lease a new car as essential workers and we couldn't be happier with the entire experience. Chris and Even during the covid epidemic we were able to lease a new car as essential workers and we couldn't be happier with the entire experience. Chris and William were super easy to work with and we have already been telling our friends about the experience. You've earned loyal customers and raving fans! Well done! Dave More

First time with service and excellent experience. Felt safe and car was done on schedule. Vacuumed and washed as promised. Very impressed with the dealership and very happy I purchased at Universal Mazd safe and car was done on schedule. Vacuumed and washed as promised. Very impressed with the dealership and very happy I purchased at Universal Mazda. Than you More

Trustworthy Brought my car in for a software update, a cleaning of the brakes, and a tire rotation. The team was friendly and thorough and took care of all my req Brought my car in for a software update, a cleaning of the brakes, and a tire rotation. The team was friendly and thorough and took care of all my requests. Thank you! More

quick and easy This was a warranty issue, they took care of it quickly and I was on my way, the waiting room was spaced out so that we could remain safely separated This was a warranty issue, they took care of it quickly and I was on my way, the waiting room was spaced out so that we could remain safely separated More

Outstanding service during Covid times! The Service Staff at University Mazda continues to blow me away! They did great work and completed it in a very short time. I was informed that there The Service Staff at University Mazda continues to blow me away! They did great work and completed it in a very short time. I was informed that there were a couple parts recommended, and they asked for my approval before installing the parts. The whole process took under two hours and under $200.00 for this regular service. I'm very pleased. More

Good service Service was fine and excellent. Although I do have 1 gripe regarding the issue of why I came in to have my lock lug nuts removed and replaced with r Service was fine and excellent. Although I do have 1 gripe regarding the issue of why I came in to have my lock lug nuts removed and replaced with regular lug nuts. The last time I was in for service was for an oil change and tire rotation. I happened to have a flat tire this past weekend and was NOT able to even loosen the lock lug nut with the special "key" because the affected lock nut had been air-gunned too tight. Had I been able to change tires, I could have gotten the tire fixed/plugged for no charge where I purchased the tires. I ended up trying too hard and stripping the key, making the whole operation useless. Thankfully my insurance road service could plug the hole in the tire by just jacking up my vehicle. BUT fixing a flat is not included in road service. Just changing a tire is included. I bought my car in 2005 from University Mazda and have been a steady customer for 15 years. I think the least that your company can do is reduce the overall charge or just negate it altogether. More

CX-5 Lease Leased a new CX-5 when old lease expired. This is our third CX-5 leased from University Mazda. The experience has always been fantastic! Everyone i Leased a new CX-5 when old lease expired. This is our third CX-5 leased from University Mazda. The experience has always been fantastic! Everyone is friendly, helpful and easy to deal with. More