Lee Johnson Mazda of Seattle

Always nice to work with Brian! He is a good listener and explains patiently till I understand. I will not go anyone else for my car’s needs. explains patiently till I understand. I will not go anyone else for my car’s needs. More

Service appointment Matt in service is calm, cool and collected. He even gives restaurant reviews to those customers waiting for their cars, ha. I walked over to Costa Matt in service is calm, cool and collected. He even gives restaurant reviews to those customers waiting for their cars, ha. I walked over to Costa’s For a nice breakfast while the car was being serviced. I like Saturday appointments which they support. This service appointment was a result of a communication problem between parts and service concerning a dealer installed option purchased at the time of sale. It took two appointments when it should have taken one. That’s the only reason I gave a lower score, 4 stars, to Customer Service. In any event, it all worked out. More

Got exactly what I expected Went in for my 30k service, saw the chart they had for available options and Matt quickly and clearly explained the practical considerations for each Went in for my 30k service, saw the chart they had for available options and Matt quickly and clearly explained the practical considerations for each and how I should proceed. He also expedited my AC condenser replacement so I was able to combine two trips into one. Very much appreciated. More

Well worth sticking with this dealer we bought a Mazda 5 in 2008. Primarily because it has sliding rear doors. But is has done everything else right for us as well. So we bough a mazda we bought a Mazda 5 in 2008. Primarily because it has sliding rear doors. But is has done everything else right for us as well. So we bough a mazda 2 to go with it, and are just as happy. NOT happy to walk through the showroom and find no models with sliding rear doors. Guess the Maxda 5 get another 10 years. More

Good price, okay communication, proper R&R Repair but . . . I asked about "battery maintenance" to assure that none of the computers' memories would be lost during the replacement of my Mazda 3's bad battery. I asked about "battery maintenance" to assure that none of the computers' memories would be lost during the replacement of my Mazda 3's bad battery. I was assured that this R&R was typically done with a battery maintainer. My car's cumulative average mpg data was lost, and possibly other settings still to be discovered. (Radio still tuned to favorites!) Back to square one on that. Disappointed. It would have been a bit less disappointing if I'd simply been told that this can or will happen. Otherwise, I thought the price was fair, most of our communications were clear and the R&R was performed without further incident. The multi-point maintenance/repair checklist is a very helpful touch. More

Good and prompt. Well informed and educated and experienced service adviser, Matt Hume, goes over everything with me and never forces me to get any work done that isn' Well informed and educated and experienced service adviser, Matt Hume, goes over everything with me and never forces me to get any work done that isn't necessary at that moment but instead gives me an estimated time that certain repairs should be done. He sometimes helps me with getting coupon discounts on especially highly expensive work to lessen my bill. More

They are always friendly and very professional. Communication is very through and clear. I would come back and recommend others with confidence. It was pleasure to work with him! Communication is very through and clear. I would come back and recommend others with confidence. It was pleasure to work with him! More

Great experience with Gary We purchased our new car at University Mazda. We arrived at the dealership nearly decided what we want and worked with Gary. He was easy going, clarif We purchased our new car at University Mazda. We arrived at the dealership nearly decided what we want and worked with Gary. He was easy going, clarified questions, was open to negotiations, willing to take the extra step to make a deal and our overall experience in negotiating and subsequent communications was very good. We had a little longer than ideal wait time after making an appointment for the actual purchase/documents signing, but that was out of Gary's control (due to numerous clients) and he made sure he checks with us, clarified all info and took care of the process that was within his control. Excellent experience overall. More

Matt Hume the service advisor, his fellow team members in the service department, Sarah the mechanic/technician on this visit and the fellow in the parts department are ALL awesome at what they do !!! I’ve the service department, Sarah the mechanic/technician on this visit and the fellow in the parts department are ALL awesome at what they do !!! I’ve consistently been treated with great customer service through and through at University MAZDA. More

Always excellent customer service. Very clean waiting area. We trust them completely and they always above board. They have always delivered on time and make it easy to drop off and pick up in my time area. We trust them completely and they always above board. They have always delivered on time and make it easy to drop off and pick up in my time. More