Lee Johnson Mazda of Seattle

Great service by efficient people Once again, I dealt with a service rep who was responsive and efficient. My car was serviced on schedule and I received a good overview of what was do Once again, I dealt with a service rep who was responsive and efficient. My car was serviced on schedule and I received a good overview of what was done, what was inspected and what will be needed in the future. Plus, my car was returned to me cleaner than when I brought it in, which is always appreciated. More

Excellent service For some reason the online reservation did not show up, but they fit me in for an oil change anyway. They got me in and out within an hour. Great se For some reason the online reservation did not show up, but they fit me in for an oil change anyway. They got me in and out within an hour. Great service More

Painless They were very informative, let me take my time and no pressure to buy. I was able to try several different models and compare to decide which vehicl They were very informative, let me take my time and no pressure to buy. I was able to try several different models and compare to decide which vehicle best suited my needs. More

Friendly, no-hassle, efficient service David is knowledgeable and always keeps the service job simple and easy to understand with reminders for the next visit. He informs us of any monthly David is knowledgeable and always keeps the service job simple and easy to understand with reminders for the next visit. He informs us of any monthly specials and treats us well which is the main reason we don't mind driving in from the Eastside even though there are closer dealerships nearby. More

Software update My Mazda CX-5 had a software update due to a recall. The service was done in a timely manner. The employees were efficient and professional. My Mazda CX-5 had a software update due to a recall. The service was done in a timely manner. The employees were efficient and professional. More

very pleased the way customer service should be! efficient, organized, and constant communication. no unpleasant surprises, and good value for the money. waiting the way customer service should be! efficient, organized, and constant communication. no unpleasant surprises, and good value for the money. waiting area could use a bit of sprucing up, but otherwise, kudos! More

Excellent We were treated with a lot of respect. We had left a pertinent coupon at home that we had received from the Cost Auto Buying program. Matt took our wo We were treated with a lot of respect. We had left a pertinent coupon at home that we had received from the Cost Auto Buying program. Matt took our word for it and gave us the discount, understanding that we would scan the certificate and email it. We did that and Matt returned an email to us, thanking us. That was superior service! More

Great place to buy, Great place for service I bought my lovely Mazda Miata in 2018, a very good experience in all regards. Yesterday she (her name is "Mia") needed her first checkup, and it was I bought my lovely Mazda Miata in 2018, a very good experience in all regards. Yesterday she (her name is "Mia") needed her first checkup, and it was also a very good experience in all regards. More

Another great service experience at University Mazda. I bring my MX-5 in every six month for an oil change and always had a positive experience from start to finish. Brian has a pleasant demeanor and is c I bring my MX-5 in every six month for an oil change and always had a positive experience from start to finish. Brian has a pleasant demeanor and is customer focused. Thanks for the great service guys! More

Great service experiences We've had two excellent purchasing experiences at University Mazda (one new car, one certified pre-owned), and have been consistently happy with their We've had two excellent purchasing experiences at University Mazda (one new car, one certified pre-owned), and have been consistently happy with their service department as well. It's easy to schedule on-line appts, and we've always been able to get on their schedule quickly. The service associates are respectful of your time, keep you updated throughout, and make good on their time estimates. This service was for an AC issue while my car was under warranty; they took care of the issue at no charge and no pushback, as I expected, and while they were at it, did a detailed maintenance evaluation check on the rest of the car (no concerns). I also appreciated that, during a recent oil change service when they found a nail in one of the tires, they went ahead and patched it up with no call/no charge -- they just took care of it. It was a small thing, but it's the kind of thing I appreciate in a service experience -- no nickel/diming. On a side note, the U Mazda location is great because there's plenty to do within walking distance if you don't want to sit in the waiting room while you wait for your car. More