Lee Johnson Mazda of Seattle

Friendly, honest service We really enjoyed each of the staff members we dealt with. They were friendly, trusting and genuinely kind. It was a wonderful experience! We definite We really enjoyed each of the staff members we dealt with. They were friendly, trusting and genuinely kind. It was a wonderful experience! We definitely would recommend Universiy Mazda! More

Work done seems fine. Customer service only average. Brian, check in person, took time to review my questions. On pick up, original estimate of 1.5hrs turned to 2+ w/o much acknowledgement Brian, check in person, took time to review my questions. On pick up, original estimate of 1.5hrs turned to 2+ w/o much acknowledgement More

Vintage Miata Matt, Brian and Rod take AMAZING care of my vintage Miata. They are always willing to get me in when temperamental things occur to ensure the vehicle Matt, Brian and Rod take AMAZING care of my vintage Miata. They are always willing to get me in when temperamental things occur to ensure the vehicle is safe and fun to drive. More

Made buying a car a pleasure We arrived at University Mazda to look at a pre-owned car. Ken, the salesman we met, brought the car out; and being a two place car the salesman let u We arrived at University Mazda to look at a pre-owned car. Ken, the salesman we met, brought the car out; and being a two place car the salesman let us take it out on our own for a test drive. When we brought it back we discussed the car with no pressure from Ken to buy. He had a wealth of info about this car as well as previous and later models which gave us confidence in him and the dealership. We negotiated a price to our satisfaction and Ken introduced us to Scott, the financial manager. Like Ken, Scott was very friendly and easily stepped us through the paperwork, including a couple of special requests we made. When finished, Ken brought the car around after having it cleaned a final time. It even had a full tank of gas! We left with a fine car and a couple of enjoyable hours with delightful people. More

Convenient and fast I was so pleased with the service I received on my recent visit. All the scheduled maintenance was done as well as other services I asked for and my e I was so pleased with the service I received on my recent visit. All the scheduled maintenance was done as well as other services I asked for and my electronic system was updated with the latest updates at no charge. More

Specific to Sales & Finance only, excludes SERVICE Dept !! Excellent and professional Sales and Finance experience. Very pleasant and expedient. Very special mention of: Sales (Alex): His approach and demean Excellent and professional Sales and Finance experience. Very pleasant and expedient. Very special mention of: Sales (Alex): His approach and demeanor was solely responsible for my decision to lease from Univ Mazda vs going back to Lee Johnston Dealership. That said, I am not pleased w/your Service Dept. Experience, so far, was harried and not as customer-centric as the Sales and Finance interaction. Altho' ultimately my responsibility: I believe my personal Change-holder was pilfered. Again, it was my fault for leaving change in car; however, I am in my 60's and I have NEVER, EVER had this disappointing experience associated w/personal property. My only objective here is: To provide Univ Mazda the oppty to be aware. I believe I will be able to patronize other Mazda dealerships for ongoing Svc, which I will do after your Svc organization completes upcoming window tinting process. Thank you. More

Excellent service! I always get excellent service! Brian greets me, estimates how long it will take for the service, and always meets that expectation or even gets the I always get excellent service! Brian greets me, estimates how long it will take for the service, and always meets that expectation or even gets the work done more quickly. My car is returned washed, cleaned, and ready to roll. Thank you. More

polite; professional; on time The service representatives were polite and professional; the service was done on time as predicted in one and one half hours. they ordered a warrante The service representatives were polite and professional; the service was done on time as predicted in one and one half hours. they ordered a warranted part for me. More

Exceptional customer service I arrived at University Mazda after being at two other dealerships. Alex’s approach was refreshingly honest and straightforward. He was the first pe I arrived at University Mazda after being at two other dealerships. Alex’s approach was refreshingly honest and straightforward. He was the first person to not only ask what I wanted in a car, but why I wanted a car and what would I be using it for. I came in to look at the CX3 but he convinced me the CX5 was a better choice for my needs and worked with my budget to make it happen. It was definitely the best experience I’ve had at a car dealership! More

Wonderful costumer and vehicle service Made an appointment ahead of time. Took the car in and explain the issue. They kept it for two hours and called me when it was ready. They explained i Made an appointment ahead of time. Took the car in and explain the issue. They kept it for two hours and called me when it was ready. They explained in detail what they have done and what to expect. I felt satisfied with the explanation, experience, and service. More