Lee Johnson Mazda of Seattle

polite; professional; on time The service representatives were polite and professional; the service was done on time as predicted in one and one half hours. they ordered a warrante The service representatives were polite and professional; the service was done on time as predicted in one and one half hours. they ordered a warranted part for me. More

Exceptional customer service I arrived at University Mazda after being at two other dealerships. Alex’s approach was refreshingly honest and straightforward. He was the first pe I arrived at University Mazda after being at two other dealerships. Alex’s approach was refreshingly honest and straightforward. He was the first person to not only ask what I wanted in a car, but why I wanted a car and what would I be using it for. I came in to look at the CX3 but he convinced me the CX5 was a better choice for my needs and worked with my budget to make it happen. It was definitely the best experience I’ve had at a car dealership! More

Wonderful costumer and vehicle service Made an appointment ahead of time. Took the car in and explain the issue. They kept it for two hours and called me when it was ready. They explained i Made an appointment ahead of time. Took the car in and explain the issue. They kept it for two hours and called me when it was ready. They explained in detail what they have done and what to expect. I felt satisfied with the explanation, experience, and service. More

Service and Maintenance Customer Service was excellent and finished earlier than expected. Always courteous and friendly and gives me the outline of the services rendered on Customer Service was excellent and finished earlier than expected. Always courteous and friendly and gives me the outline of the services rendered on the car. More

Fabulous Thank you dwane and ken for friendly and prompt service. Everyone at your dealership was very courteous! My niece received her referral check fro Thank you dwane and ken for friendly and prompt service. Everyone at your dealership was very courteous! My niece received her referral check from Mazda within 7 days—she was thrilled and impressed that it arrived so quickly!! We love our miata👌😎. Sharon and Lee b. More

Excellent service There was a mixup in notifying me that my car was ready to go. Before I had a chance to complain, it was handled graciously and expeditiously. I'll There was a mixup in notifying me that my car was ready to go. Before I had a chance to complain, it was handled graciously and expeditiously. I'll definitely continue to have my service done here. More

Problem solved! There was a small scratch in my new CX-5. Scheduled to get it fixed, but there was a glitch and no loaner cars were available... Luckily my salesperso There was a small scratch in my new CX-5. Scheduled to get it fixed, but there was a glitch and no loaner cars were available... Luckily my salesperson, William Whittico, hooked me up with a car so that I wouldn't have to come back the following week. Great customer service! More

Great car buying experience This was my first time at University Mazda. I had already spent the entire day searching for CX5s at other car dealerships and talking to a lot of sal This was my first time at University Mazda. I had already spent the entire day searching for CX5s at other car dealerships and talking to a lot of sales people. However, my experience with Eric Demeter was totally different and pleasant. From the moment he greeted us till we purchased the car, he was always helping us find the right option to buy rather than pushing us to buy something. He always gave me and my wife a few mins to discuss in private after we got to some number agreement rather than sitting there and staring at us( which was my experience with other sales personnel in other dealerships). In addition, his knowledge about cars was commendable and his attitude was great. At the end, he helped us reach the desired deal and we made the purchase. After that the finance department experience was excellent as well. No pushing for added costs, service specials etc. It was very transparent. Scott Roy from finance helped with the papers. I would definitely recommend Eric if you are buying a car in Seattle area. More

came in for a recall item UMazda got me into the dealership quickly, I waited while they did the recall replacement, and when I got to my car after the appointment it was washe UMazda got me into the dealership quickly, I waited while they did the recall replacement, and when I got to my car after the appointment it was washed and vacuumed. It doesn't get much better than that. I have been getting my Mazdas serviced at UMazda since my first 1985 hatchback. They were called something different then, then my second 2002 Mazda Protégé 5 was awesome, and now I have my third Mazda 3 coupe. If it's not broke, don't fix it. I don't care for the sales department and have not purchased any of my cars at UMazda, but the service department rocks.. More

Recalls It went very fast, I made appointmentfor the following week. When I dropped car off work was done very quickly. I would reconmend service at universi It went very fast, I made appointmentfor the following week. When I dropped car off work was done very quickly. I would reconmend service at university location. More