Lee Johnson Mazda of Seattle

Turned me into a customer So I arrived early for my appointment and initially found my contact guy a little dismissive and condescending. He did let me finish my concerns and g So I arrived early for my appointment and initially found my contact guy a little dismissive and condescending. He did let me finish my concerns and gave me an initial price quote. No surprises there. I was a little disappointed that no shuttle or loaner program was available but was given a reasonable pick up time and headed home via Uber. Well I could'nt have been more wrong about David Marsteller. He was in touch with me through the entire experience. We discussed options and priorities given I was working on a budget. At one point he even put me on hold so we could decide on something depending on my technicians advisement. He never made me feel pressured or embarrassed or anything but informed and in control.I am incredibly happy with the work that was done, the cleanliness of the facility, and the professionalism and care that me and my care were given. The car runs amazing. I now have a personal portfolio with future items that can be addressed as my budget allows. Absolutely blown away with your operation.. So thankyou David! Even though you may not be a morning person. You will be hearing from me soon! Sincerely, Mark Provencio More

Mazda CX-5 2019 In December of 2011 we moved here from Kansas to be nearer our Daughter, Son in Law, Grandson, & Granddaughter. Before moving we sold our vehicles in In December of 2011 we moved here from Kansas to be nearer our Daughter, Son in Law, Grandson, & Granddaughter. Before moving we sold our vehicles in Kansas and just decided to purchase out here. Since my wife sold her Mazda Tribute, we decided to look at Mazda's here. We went to University Mazda and met a wonderful salesperson to deal with, William Wittico and purchased a 2012 Mazda CX-9. After 100,000 carefree miles, we came back to University Mazda. Lo and behold, we again got to deal with William on a new 2019 Mazda CX-9 Grand Touring Reserve. He is a joy to work with and never pushy. He answered all our questions, got us the best deal we were looking for and we couldn't be happier. Keep up the great dealership and service you offer. Tom & Anne Smarsh More

GREAT SERVICE University Mazda is wonderful. They remember your name and USE IT, let you know that you are important to them, from date of purchase to services to University Mazda is wonderful. They remember your name and USE IT, let you know that you are important to them, from date of purchase to services to keep your car in top running condition. I wouldn't take my Mazda anywhere else and I live on the eastside and take it to University Mazda. They're the best! More

Great customer service from Dave Marsteller. I had a 7 am appointment to have CarPlay installed in my Mazda. Dave graciously allowed me to check in at 6:45 and had a loaner car waiting so that I I had a 7 am appointment to have CarPlay installed in my Mazda. Dave graciously allowed me to check in at 6:45 and had a loaner car waiting so that I could get to a 7:30 meeting downtown. The work was done and the car was washed and waiting for me within 2 hours. The work is always done right at U Mazda and it never costs more than the quoted price. More

GREAT customer service ~ These guys go above & beyond on a regular basis to make my experiences with them top-notch ! They also supply me with a loaner vehicle to use while m These guys go above & beyond on a regular basis to make my experiences with them top-notch ! They also supply me with a loaner vehicle to use while my car is being serviced, which is awesome! More

Professional and efficient. My salesman, Alex, was pleasant to work with. The support staff at University Mazda were friendly, efficient, and professional. The dealership was cle My salesman, Alex, was pleasant to work with. The support staff at University Mazda were friendly, efficient, and professional. The dealership was clean and comfortable. I am very satisfied. More

Routine service Developed a trust with your service department and your parts associate is very helpful. Will mention the TV in the waiting room wasn't working on a c Developed a trust with your service department and your parts associate is very helpful. Will mention the TV in the waiting room wasn't working on a college football saturday More

Last visit for maintenance of CX9 2018 The team is great and very responsive. Nice waiting room and right amount of beverages. The one thing you should look into is the on-hold music i The team is great and very responsive. Nice waiting room and right amount of beverages. The one thing you should look into is the on-hold music is not good. I look into your phone provider of providing quality on hold music. Please also check to see why the garage door does not open when I approach it to go into the service area. Thanks Tom More

Honest and ethical workers I have had nothing but great experiences getting my Mazda CX-9 serviced at the dealer. I feel like the employees are honest and ethical. I feel fortu I have had nothing but great experiences getting my Mazda CX-9 serviced at the dealer. I feel like the employees are honest and ethical. I feel fortunate to be able to drive a well maintained and safe vehicle. I would recommend this dealership (service department) to others. We did not purchase our car at this dealer (none in stock when we bought it) but would go to this dealer for future car purchase based on our experience in the service department. More

Staff at University Mazda Service Dept I brought car in for recall repair and the Service Department Staff were VERY helpful and explained the whole process to me. They were prompt and even I brought car in for recall repair and the Service Department Staff were VERY helpful and explained the whole process to me. They were prompt and even washed my car. More