Lee Johnson Mazda of Seattle

I’m a happy camper! After my intial visit, Duane understood my frustration and ensured moving forward to have a good experience. Eric and eventually Ken were very passion After my intial visit, Duane understood my frustration and ensured moving forward to have a good experience. Eric and eventually Ken were very passionate, knowledgeable and informative in helping me test drive, answer questions and seeking the right car for me to eventually end up towards a purchase! Also, Winnie was very helpful explaining add on services and recommended exactly what worked for my personal style of driving and giving appropriate discounts. ...and (finally)thanks for the MATS! That’s 5 star guaranteed! More

Customers Are First I've been doing business with UMazda since 2003. Always pleasant and cooperative. This visit showed how the dealership goes above the call of duty. I've been doing business with UMazda since 2003. Always pleasant and cooperative. This visit showed how the dealership goes above the call of duty. I had written the wrong day on my calendar for an oil change and showed up a day early. The service advisor got me in anyway, complete with fluid check and wash. Fine people to work with. More

Fast. Professional. Needed to be in and out in a specified length of time. They made it happen. Everyone was professional and focused on the customer experience. Needed to be in and out in a specified length of time. They made it happen. Everyone was professional and focused on the customer experience. More

Great service Service department is very helpful and quick to respond. Took my car in for regular maintenance and brakes, the service was done on time, the car was Service department is very helpful and quick to respond. Took my car in for regular maintenance and brakes, the service was done on time, the car was clean and tidy, and an extra request I made was handled extremely quickly with great follow through. Brian was really friendly, responsive, and communicated with me every step of the way. More

Phenomenal customer service I have been using University Mazda to service my Mazda 3 for 12 years. I have always been impressed by their attitude toward customer service. However I have been using University Mazda to service my Mazda 3 for 12 years. I have always been impressed by their attitude toward customer service. However they have gone beyond good to great in the past couple of years. Always greeted by a smile and kind attitude, not being rushed, willingness to provide a loaner car when I make a service appointment, thorough work - all add up to a superior experience. More

It was good overall. The Mazda site makes it easy to make an appointment and to be specific about what service is desired. You can wait or request a car. TV and coffee The Mazda site makes it easy to make an appointment and to be specific about what service is desired. You can wait or request a car. TV and coffee are in the waiting area. David Marsteller was really good about calling and asking if I wanted the team to replace a filter or any other thing. I did have them replace a tire that had a nail lodged in the sidewall. I received the aproximate amount of the cost of service before it was all done. My wait was about 1.5 hrs which I used to do some work and to make a “to do” list for the next week. More

Incredible service department Went to several dealerships to fix my dash screen that had gone out since I bought my car. They replaced it on my first visit. Went to several dealerships to fix my dash screen that had gone out since I bought my car. They replaced it on my first visit. More

Serious problem, quickly resolved 2017 M3 HB 2.5 Windshield Wipers stopped working. Replaced BCM Returned the loaner in 5 hours. Everything was handled courteously and professionall 2017 M3 HB 2.5 Windshield Wipers stopped working. Replaced BCM Returned the loaner in 5 hours. Everything was handled courteously and professionally. Could not have been more relieved and happy with the service. More

Pleasant and efficient Fantastic service! Brian greeted me right away. They took the car immediately and had the complete service finished within 90 minutes. Everything chec Fantastic service! Brian greeted me right away. They took the car immediately and had the complete service finished within 90 minutes. Everything checked-out great and the was clever inside and out! More

University Mazda Service Service is always excellent whenever I go to University Mazda. I travel 20 miles out of the way just to go there! Considering that I live less than Service is always excellent whenever I go to University Mazda. I travel 20 miles out of the way just to go there! Considering that I live less than one mile from a Mazda dealership, that should speak for itself, right? Actions speak louder than words! Thank you!! More