Lee's Summit Subaru

We've been snubbed three times now (even though we're fully financed) at this dealership. Originally we went in to get our current Subaru serviced, and they were completely inept as to what we were we're fully financed) at this dealership. Originally we went in to get our current Subaru serviced, and they were completely inept as to what we were looking for and whether they had it in stock (despite us BRINGING IN the part number!). Later, now that I'm looking to buy my Subaru, we walked in and told the receptionist that we wanted to look at the specific vehicle. 15 minutes later, and the sales rep in the building is still standing around looking at the ceiling. Very poor customer service. Before having a Subaru (when we were looking for my husband's car), we went there looking for the model we wanted, never got any attention. I'm never going back to Lee's Summit Subaru. Van Subaru and Olathe Subaru may be quite a drive from Lee's Summit, but at least they aren't jerks! More

The sales manager was extremely rude. Rather than counter our initial offer, he just started yelling at us, saying all we cared about was money. We were looking at a 2011 Outback which was a dealer counter our initial offer, he just started yelling at us, saying all we cared about was money. We were looking at a 2011 Outback which was a dealer demo and had 4,000 miles on it, and he was still trying to sell it to us over invoice. We bought our new Outback from a different dealer later the same day and love it. More

Would have been our fifth Subaru so we had done our homework, knew what we wanted and were ready to buy. I called before we went there---and used USAA pricing (Identical to Consumer Reports)which their homework, knew what we wanted and were ready to buy. I called before we went there---and used USAA pricing (Identical to Consumer Reports)which their CFO Johnny, said "we'll match." At the "close" when we were ready to do business the very pleasant Sales manager said, "NO, we cannot go that low- regardless of what you were told." This harks back to the old days when you heard, "Well I have to check with my Sales Manager to see if we can do this deal." Nice people but frankly there was is integrity issue that caused us to lose 2 1/2 hrs of our time. Oh, and yes, we then purchased a new Subaru, slightly out of town (Check the Inventories on line)--and yes at the guaranteed USAA price- with NO hastle. More