Country Buick GMC of Leesburg - Service Center

Excellent service. Fast, reliable, comfortable settings (you can wait foe your car here in the waiting area) and super niceand flexible with their schedule. Fast, reliable, comfortable settings (you can wait foe your car here in the waiting area) and super niceand flexible with their schedule. More

Purchased two vehicles and have all our service done by them. A professional, yet small town dealer who puts the customer's satisfaction as its goal. Every service visit has been thorough and professionall them. A professional, yet small town dealer who puts the customer's satisfaction as its goal. Every service visit has been thorough and professionally done with no need to return for follow-up visits. More

Country GMC of Leesburg's service department is one of a kind. You are treated like family from the moment you arrive until you leave with your vehicle. Even the service manager makes it a point to speak or kind. You are treated like family from the moment you arrive until you leave with your vehicle. Even the service manager makes it a point to speak or wave. Tracie at the service desk handles all questions and any issues that may arise promptly and thoroughly. Roy, one of the service technicians is outstanding. If an unexpected issue appears he will explain to you in person what he found if you want to speak to the individual working on your vehicle. I always refer this service department when asked where I have my vehicles worked on. Top notch! More

Excellent service Good response time I was very pleased with total approach To fixing my cat with total approach To fixing my cat More

I was impressed with the dealer's efficiency in handling my periodic service from making the appointment, checking in the car, quality of the work, and overall cleanliness. my periodic service from making the appointment, checking in the car, quality of the work, and overall cleanliness. More

The service manager Rob was polite enough however the whole service department appears populated with unscrupulous hacks. I ended up having to go back 4 different times in three days to get a simple 50k whole service department appears populated with unscrupulous hacks. I ended up having to go back 4 different times in three days to get a simple 50k mile maintenance II and a state inspection. They blatantly overcharged me in two different places on my bill to the tune of over 200 dollars which was corrected once I pointed it out. You want to pay 105.52 for an oil change? Star Pontiac is the place to get it done. I probably wouldn't have bothered to write a scathing review but after coming out of this experience, I took my vehicle to another mechanic to have it looked over. He stated that the brake fluid looked terrible. I dropped by myself to take a look and sure enough, it did appear terrible. I found this very surprising since I'd just paid Star Pontiac 152.67 to flush the brake system. I now feel that I just pissed 2000 dollars down the drain and unfortunately, that's likely the case. I should have known better after watching the service staff show up for work. When I dropped off my vehicle at 7:00am, two of the service employees were finishing up changing into their work clothes in front of the customers. If I had to summarize their appearance, I'd say they pulled 5 guys out of prison on work release and sent them to Star Pontiac to work on cars. They were dressed in dirty service blues, yes dirty at the beginning of the shift. One had cut the sleeves off his shirt. In a word, they all looked terribly unprofessional. They also replaced a tie rod end and performed an alignment as a result of noticing something from the inspection. This time I know they actually did some work because now there is an annoying squeak coming from the suspension. Am I going to take it back and ask them to fix it? Uh, no, I'd rather pay someone qualified to diagnose and remedy the issue. Please do yourself and your car a favor and stay as far away from the service department as possible. If you feel inclined to go there, just take some money out and burn it. You'll probably be better off than letting the dirty dozen get their hands on your vehicle. More

We went there to have oil changed but was told that the car needs repairs and they would cost 2700 dollars. We declined to have the car serviced. The technitian then told us the the check up fee is more th car needs repairs and they would cost 2700 dollars. We declined to have the car serviced. The technitian then told us the the check up fee is more than 100 dollars since they charge 95 dollars per hour. This information was not disclosed to us before they checked the car. It does not seem ethical. More

Went there to have oild changed but was told that the car needs repairs and they would cost 2700 dollars. We declined to have the car serviced. The technitian then told us the the check up fee is more than 1 needs repairs and they would cost 2700 dollars. We declined to have the car serviced. The technitian then told us the the check up fee is more than 100 dollars since they charge 95 dollars per hour. This information was not disclosed to us before they checked the car. It does not seem ethical. More