Legacy Westbank Buick GMC

Great service and good time. The service advisor was great and he kept me informed about my vehicle progress. The service advisor was great and he kept me informed about my vehicle progress. More

Didn't offer me a loaner even though it was under warranty. Told me on a Wednesday that part was in and they are working on it. Was then told on Friday that they won't start working on it until follo warranty. Told me on a Wednesday that part was in and they are working on it. Was then told on Friday that they won't start working on it until following Monday. I then asked for a loaner and was given one. In total vehicle was there for 2 weeks. I also was not getting any updates from them unless I reached out and asked, there was no voluntary communication on their end. More

Apparently putting 2 psi in my tires will stop a vibration in my tires at 70mph. Kyle told me that possibly doing a tire balancing will stop it, wasted around 100$ on that. Then got double charges f vibration in my tires at 70mph. Kyle told me that possibly doing a tire balancing will stop it, wasted around 100$ on that. Then got double charges for it. More

Lauren is great, she really knows what she’s doing and she really tries to help you in the best way she can I’m going to always ask for her when I make appointments obviously you must be shorthanded in th she really tries to help you in the best way she can I’m going to always ask for her when I make appointments obviously you must be shorthanded in the service department is self because I was told to bring my car in leave it there for a week they look at it and let me know what was wrong I could not leave my car there for a week for them to just have it sitting there so I kind of Age at the point but I brought it in they told me it would be ready in 3 to 4 days but it was ready the decks day so I appreciate that oh and by the way Legacy does not do loaner cars for that week that it was going to be sitting there, which is totally ridiculous, but it all turned out in the end and Lauren was awesome More

Bought my car from Legacy in 2022 , and have been back regularly for maintenance.The last service advisor, Jakobe was very efficient and professional in handling the maintenance as well as my personal con regularly for maintenance.The last service advisor, Jakobe was very efficient and professional in handling the maintenance as well as my personal concerns. I would definitely recommend this dealership. More

Satisfied with their service. Lauren seemed genuinely concerned with my situation. Problem was resolved. The service was professional & I appreciate that. Lauren seemed genuinely concerned with my situation. Problem was resolved. The service was professional & I appreciate that. More

Fast . .great work He was helpful in trying to help me to check more on my truck ...he had my truck wash .great work He was helpful in trying to help me to check more on my truck ...he had my truck wash More

The dealership has gone down hill! !!! I was told it would take 2-3 days to diagnose my vehicle and the courtesy/rental vehicle from my extended warranty does not start until after the !!! I was told it would take 2-3 days to diagnose my vehicle and the courtesy/rental vehicle from my extended warranty does not start until after the diagnostic is complete. Make this make sense. More

Tyrell and John did an awesome and fast job will definitely go back to them so helpful and really nice and answered all the questions I asked. definitely go back to them so helpful and really nice and answered all the questions I asked. More