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Lehigh Valley Acura

Emmaus, PA

4.9
999 Reviews
Lehigh Valley Acura has been serving the Lehigh Valley area of Eastern PA and Western NJ for over 20 years. We specialize Acura new and Certified Pre Owned vehicle sales, service, parts and collision repair. We are a multi-year winner of Acura's Precision Team Dealership of Distinction award for excellence in customer satisfaction. Stop and visit us on the Lehigh Street Automile in Emmaus, PA just minutes from Allentown, Bethlehem, Easton, Nazareth, Reading, Doylestown and Quakertown.
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333 State Avenue

Emmaus, PA

18049

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Showing 999 reviews

January 14, 2020

You’ve gotta great crew of people working there! WOW WE COULDN'T BE HAPPIER...GOT TO BE THE MOST PLEASANT CAR PURCHASING EXPERIENCE DOESN'T GET ANY BETTER THEN THIS... Sincerely SONYA KENDALL More

by Sonyak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Martin
January 08, 2020

Repair Wheel and Tire Damage Excellent service as always. Loaner car provided at short notice, making the service interval minimally disruptive to my schedule, Thanks to Wayne in More

by James J Ward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Kimball
December 12, 2019

Service with a Smile! ☺ I'm very pleased with my service experience at Lehigh Valley Acura! The entire team here is very professional and it shows in their work. I couldn' More

by mbmurphy28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose, Mark Jungblut
November 18, 2019

If your looking for a no nonsense, no games, straightforward, not wasting half my day buying a car, this is the place. Received very professional and courteous treatment from EVERYONE! I wasn’t More

by tpr145
Recommend Dealer
Yes
Employees Worked With
Kay Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eoin Walshe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack coltran
October 25, 2019

Great place to service you vehicle. They always give you quality work, you are always kept in the loop while your vehicle is being serviced. Plus the waiting a More

by Danny 1002521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim
October 16, 2019

Another Positive Experience at LV Acura Both Sales and Service are a joy to deal with. The service department efficiently and professionally takes care of while maintain a friendly tone. L More

by Macungie PA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Searle, Jason Rose, Carlos Wejebe
September 24, 2019

Painless experience Great first time experience, sales team was easy to work with and customer service orientated. Got me in and out in a timely fashion. Will be back fo More

by Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Cossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2019

Excellent !! Build rapport !! I purchased a CPO 19 RDX from this dealership, and couldn’t be happier. I went to few different dealerships and this one really made great first impre More

by Tomecki827
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eoin Walshe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Luburich
April 25, 2019

Acura service department Had some issue service could not hear noise coming from my vehicle but once I went there and drive with service advisor they did hear sound it is maki More

by Acurajunk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne and service writer
January 20, 2019

Third car bought I was sold a money pit Hi I’m so disappointed I bought three vehicles from Acura two were Acuras the third Mazda and which had so many problems and until this day still and More

by Rippedoffmoneypit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eoin Walshe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Wejebe
Jan 21, 2019 -

Lehigh Valley Acura responded

Hello - We are very sorry to hear of your dissatisfaction. We would be more than happy to work with you to resolve your concerns with your 10+ year old Mazda CX9. We do respectfully disagree with your assertion that we're "ripping you off", that we've 'committed insurance fraud' or that we've deceived you in any fashion. We have been very responsive to your concerns. We had an appointment with you several months back, but you failed to show up for a month because you were in the Dominican Republic on vacation. The light on the dashboard is the Tire Pressure Monitoring system light. We were unable to duplicate the concern so we scheduled an appointment with a Mazda Service Center, but again you missed that appointment. It was determined that the work needed was not covered under the warranty, but as a good faith gesture, we paid the majority of the bill even though we were not obligated to do so. We even offered to trade you out of the car but circumstances beyond our control have made that difficult. That was the last interaction we had with you several weeks ago. As stated, we continue to be willing to assist you but resorting to falsely accusing us of "insurance fraud" and "ripping you off" is making it difficult. We are under no obligation to be of further assistance, but we're trying to help. Please let us know if you would like to engage in further dialogue. Respectfully - Andrew Wright, Vice President, 610-967-6500

Jan 21, 2019 -

Rippedoffmoneypit responded

I have all the dates recorded that I’ve been to the dealership complaining about the issues I’ve been having with the vehicle the same week I purchased it And yes I had appointment that I’ve made and when I shown up for that appointment it wasn’t in the system so I had to reschedule yes I went on vacation that I’ve had planned way before I was sold this Problematic Vehicle The manager there stated he would take care of the issue In a way threw Coverage if It had nothing to do with any type of insurance why say and charge me a deductible of 280$ I’m the one that Asked about trading the vehicle not you guys like your Stating I did and your response was that I only had one day to return a used vehicle or trade all use guys did Every time I return about the issue was look at as if I was crazy or something like I said I have recording imma just fww to someone that willing to help me with my situation u guys have the nerve to bring my vacation up as if I should drop a planed birthday vacation for my children I shouldn’t have payed for anything it’s all just business no care for customer once’s they drive off thanx for this and God for bid if anything happens to any of us driving this Vehicle being this slow leak issues we have Since day one buying the car and the other problems it’s held under ur Conscience I noticed after reading some of the post on here I’m not the only one going threw this sad stuff u guys do to make a buck with no care in the world

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