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Lehigh Valley Acura

Emmaus, PA

4.8
1,017 Reviews
Lehigh Valley Acura has been serving the Lehigh Valley area of Eastern PA and Western NJ for over 20 years. We specialize Acura new and Certified Pre Owned vehicle sales, service, parts and collision repair. We are a multi-year winner of Acura's Precision Team Dealership of Distinction award for excellence in customer satisfaction. Stop and visit us on the Lehigh Street Automile in Emmaus, PA just minutes from Allentown, Bethlehem, Easton, Nazareth, Reading, Doylestown and Quakertown.
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333 State Avenue

Emmaus, PA

18049

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Showing 1,017 reviews

January 15, 2017

Good follow and responsiveness. I needed an appointment for a B1 service and initially was going to have to wait a week. after speaking with the customer service manager the Service More

by Stephen Russo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rex Weaver
January 12, 2017

Warranty claim Everything wa first rate including Jason Rose, the Service Advisor. I travel 2 and 1/2 hours to this dealership to purchase my Acura and have it serv More

by MG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Rose
January 10, 2017

Great Experiences Always a pleasure to visit this dealership, quality work and friendly atmosphere! You can always count on their service. I like when people talk to yo More

by Bawlimeport
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Cossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 03, 2017

2013 Ilx Great place to buy a car fast courteous service no pressure !! Xavier was excellent very professional answered all my questions and got me the deal More

by Linda Ilx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Diaz
January 02, 2017

Jim went above and beyond! I was scheduled to have service done on our vehicle, which could have taken a few hours. Coincidentally, my toddler was not feeling well. Jim went ou More

by Tarald3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jim In service area
December 28, 2016

Great service They truly seem to care for their customers. They didn't try to gouge me with unnecessary repairs. Although I live an hour away, I continue to retur More

by Heman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Cossman
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2016

Terrible Customer Service They do good work on your car but trying to get in touch with your Service Advisor is a chore. When you call they never answer you directly, you must More

by tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Rose
Jan 03, 2017 -

Lehigh Valley Acura responded

Hello Tim and thank you for taking the time to write your review. We sincerely apologize for any difficulty you encountered getting in touch with a member of our service consultant team. We strive to answer all calls in a timely fashion. We are successful most of the time with the exception of those times when we are overrun or short staffed for some unforeseen reason. Again, please accept our sincerest apologies. If we can be of further assistance, please do not hesitate to contact me or our Service Director, Rex Weaver (610-965-1332). Thank you again for being a customer. Sincerely, Andrew Wright, Vice President 610-967-6500

December 20, 2016

The Service Master ! My immediate family has purchased 5 cars from LV Acura . While we love our Acura's its the impeccable service that keeps up coming back . From the tim More

by Phillyboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Cossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2016

Pleasant experience I was so impressed at how friendly and professional staff here are Xavier and Leo thank you guys. Even management worked with me to make sure I was no More

by Jonmorales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier and Leo
November 29, 2016

Courteous and Professional We've always had great service from LV Acura. You are greeted warmly and treated respectfully when arriving, and most everyone says "hi" to you while More

by jlamb24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Writer, Maria Myers
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