Lehigh Valley Acura - Service Center

Lehigh Valley Acura responded

This customer came in for 4 open recalls on his vehicle. HE DID NOT BUY THIS VEHICLE FROM LV ACURA. The fuel pump (24-006) Auto Idel update (23-001) Connecting rod bearing (24-001) And the new Tail light recall After the rod bearing inspection, it was determined that he had failed and needed a new crankshaft. After everything was dropped, the tech saw that both front and rear engine mount tabs were snapped off. Here is what the tech put in his Repair Order notes: "upon removing the engine and transmission from the vehicle, found when removing all accessories and prepping engine to be put on the engine stand, when going to remove both front and rear engine mounts, found that the tab on top of both of the engine mounts is snapped off, not allowing me to bolt up the engine back on the mounts and tighten it as it should be, as where i found the engine resting on top of the mounts without being tightened." After this was brought to the attention of the manager, we got everyone who was involved together, and the customer actually showed up to see what was going on with his vehicle. He would not let anyone talk and try to explain the situation, and just kept saying, "We have to pay for it." Then stormed out and stated he would be calling Acura. After some due diligence, we ran a Carfax report, and the vehicle did have a damage report to the front. Once we got all our information, we got the attention of our shop foreman to see what they made of the whole situation. He assured me the tech did not break the mounts. He stated you can tell the break in the aluminum was an old break and not a fresh one. This is NOT something that occurred at Lehigh Valley Acura, given all the facts that were present, as well as the guidance from shop leaders who are top leaders in their field and the brand of Acura.

Lehigh Valley Acura responded

This customer came in for 4 open recalls on his vehicle. HE DID NOT BUY THIS VEHICLE FROM LV ACURA. The fuel pump (24-006) Auto Idel update (23-001) Connecting rod bearing (24-001) And the new Tail light recall After the rod bearing inspection, it was determined that he had failed and needed a new crankshaft. After everything was dropped, the tech saw that both front and rear engine mount tabs were snapped off. Here is what the tech put in his Repair Order notes: "upon removing the engine and transmission from the vehicle, found when removing all accessories and prepping engine to be put on the engine stand, when going to remove both front and rear engine mounts, found that the tab on top of both of the engine mounts is snapped off, not allowing me to bolt up the engine back on the mounts and tighten it as it should be, as where i found the engine resting on top of the mounts without being tightened." After this was brought to the attention of the manager, we got everyone who was involved together, and the customer actually showed up to see what was going on with his vehicle. He would not let anyone talk and try to explain the situation, and just kept saying, "We have to pay for it." Then stormed out and stated he would be calling Acura. After some due diligence, we ran a Carfax report, and the vehicle did have a damage report to the front. Once we got all our information, we got the attention of our shop foreman to see what they made of the whole situation. He assured me the tech did not break the mounts. He stated you can tell the break in the aluminum was an old break and not a fresh one. This is NOT something that occurred at Lehigh Valley Acura, given all the facts that were present, as well as the guidance from shop leaders who are top leaders in their field and the brand of Acura.

hany.mohd23 responded

Acura mechanic has broken off the tap top of mount freshly and want customer pay for $2100 cost of their fault , I contact the Lehigh Valley Acura Management then state Attorney General and FTC before go higher ,I’m %100 sure the mechanic broke off the tap while taking engine apart from the car in order to done service and now Acura won’t take responsibility

Lehigh Valley Acura responded

Sharyur, we're delighted to hear that Mark and the team at Lehigh Valley Acura provided you with such attentive service. Thank you for sharing your experience!

Lehigh Valley Acura responded

It means so much to us to see your review! Thanks from the team at Lehigh Valley Acura.

Lehigh Valley Acura responded

Will, thanks so much for the 5-star review of Tristan and Lehigh Valley Acura!

Lehigh Valley Acura responded

Mia, we're delighted to hear that Mark provided you with such a smooth and stress-free experience at Lehigh Valley Acura. Thank you for recommending him and our service team!

Lehigh Valley Acura responded

Laura, we're delighted to hear that Chelsea and our service team at Lehigh Valley Acura provided you with a communicative and efficient experience. Thanks for your kind words!

Lehigh Valley Acura responded

Thank you for sharing your experience with Lehigh Valley Acura! We're glad to hear our team was friendly and accommodating during your visit. We appreciate the feedback and look forward to assisting you in the future!

Lehigh Valley Acura responded

We're delighted to hear that your experience with Chelsie and the team at Lehigh Valley Acura was smooth and efficient! It's great to know our service met your expectations. Thank you for choosing us, we look forward to serving you again!

Lehigh Valley Acura responded

Anthony, we're delighted to know you trust Lehigh Valley Acura with your vehicle needs. Thank you for highlighting our commitment to excellent service!