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Lehigh Valley Acura - Service Center

Emmaus, PA

4.8
592 Reviews

592 Reviews of Lehigh Valley Acura - Service Center

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July 15, 2024

Poor communication with scheduling and servicing needs. High service pricing with bate/switch posted offer. More

by Sikider
Recommend Dealer
No
Employees Worked With
Trystan -Service , Mariya - scheduling
Jul 15, 2024 -

Lehigh Valley Acura responded

We apologize for the issues you experienced with our communication and service pricing. We strive to provide clear information and fair prices, so it's disappointing to hear this. If you're willing, please reach out directly so we can address your concerns further. Thank you, Tristan Rodriguez - Service Manager - (610) 965-1241

July 14, 2024

They were fair. I would've liked to have my car done sooner than 5hrs for an oil change and coolant flush but I understand it is busy on a Saturday. More

by Adrian Car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with sales
Jul 15, 2024 -

Lehigh Valley Acura responded

Adrian, thanks for your patience and understanding! We're glad to hear you found our team at Lehigh Valley Acura fair. We'll work on improving wait times in the future.

July 10, 2024

I love this dealer awesome 👏 service and pleasant staff. They took care of me while servicing my vehicle. More

by jaymelee34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jungblut
Jul 10, 2024 -

Lehigh Valley Acura responded

Thank you for the kind words! We're delighted to hear that our team at Lehigh Valley Acura provided awesome service and took great care of your vehicle. We appreciate your support!

July 02, 2024

A very excellent experience was welcomed and taking care of very quickly amazing. Thanks you More

by maylicarpio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie
Jul 02, 2024 -

Lehigh Valley Acura responded

Thank you for your confidence in Lehigh Valley Acura, and for your business. We are grateful to have you as a customer, Mayli!

July 02, 2024

Mark kept me apprised of the vehicle status and costs associated with my Acura repair. I was able to use a beautiful loaner until my car was ready! More

by michvit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Jul 03, 2024 -

Lehigh Valley Acura responded

Thank you for sharing your experience! We're glad Mark kept you informed and that our loaner vehicle was helpful during your Acura repair at Lehigh Valley Acura. We appreciate the feedback!

July 01, 2024

Always a great experience at Lehigh Valley Acura. Top service, knowledgeable, and friendly. Would highly recommend. More

by Krista
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary, Mark
Jul 01, 2024 -

Lehigh Valley Acura responded

Krista, thank you for the high praise! We're delighted to hear that our team at Lehigh Valley Acura consistently provides top-notch service. Your recommendation means a lot to us!

June 30, 2024

Accurate explanation. But car talk still confuses me. Wish that I had been able to get a loaner. Only wanted to go a mile. More

by Theresa270
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Lehigh Valley Acura responded

Thank you for your feedback! We're glad to hear the explanation was accurate, but we understand that car talk can be confusing. We'll take note of your suggestion about loaners here at Lehigh Valley Acura and hope to assist you better next time.

June 28, 2024

Service punctual, secretaries very pleasant, efficient, explain everything .that needs to be done and was done at the end. They shave updates as to timing as I waited there for the work to get completed. I More

by walshrosemary2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only secretaries
Jun 28, 2024 -

Lehigh Valley Acura responded

We're glad to hear you had a pleasant experience with our team at Lehigh Valley Acura and enjoyed the amenities. We'll take note of your feedback about the waiting area temperature for future visits. Thanks for sharing!

June 28, 2024

Service was good. Mark handled it very professionally, He answered all my queries. I was able to do my office work from customer lounge. More

by manuvesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jungblut
Jun 30, 2024 -

Lehigh Valley Acura responded

Manuvesh, we're glad to hear that Mark provided you with professional service and a comfortable experience at Lehigh Valley Acura. Thanks for the positive feedback!

June 26, 2024

Great service and great communication. Very polite. Any questions I had were answered promptly. Good job More

by Wtburns95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie
Jun 27, 2024 -

Lehigh Valley Acura responded

Thank you for the positive feedback! We're glad to hear our team at Lehigh Valley Acura provided great service and communication. We appreciate your support!

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