Lehigh Valley Acura - Service Center

My first service (5000) and was very pleased with whole process. Service tech was knowledgeable and friendly. The waiting area was better than most, bathrooms way better than most. process. Service tech was knowledgeable and friendly. The waiting area was better than most, bathrooms way better than most. More

The staff members dont know how to listen to customers. They choose just to decline to serve. They choose just to decline to serve. More

Took my car there for a simple state inspection. I was stuck there for 2 hours while they dug around the car to recommend over $2k worth of work. I know this is where dealers make their money but c’ I was stuck there for 2 hours while they dug around the car to recommend over $2k worth of work. I know this is where dealers make their money but c’mon. Then the one real issue I’ve been having since I bought the car there 2 years ago, the squeaking brakes, they claimed there was nothing they could do (again). They seem more interested in replacing the $15 air filter and charging me $75 for it than actually diagnosing and fixing a real problem . More

I was not happy with a recent service visit. I had my Acura (2012 MDX) in for service (inspection) which ended up with my vehicle failing inspection. My issue is this. I have been taking the veh I had my Acura (2012 MDX) in for service (inspection) which ended up with my vehicle failing inspection. My issue is this. I have been taking the vehicle in for service and maintenance at your dealership since purchasing the vehicle from your dealership. The technician indicated that the left review mirror needed to be replaced (approximately $800) because the mirror was damaged. The damage was a small chip on the mirror that your dealership passed inspection for the last 3 years. The mirror has full capabilities with the only issue was the small chip on the mirror. I provided this information to the service person but it seemed to fall on deaf ears. She indicated that the person that passed the car inspection in previous years was no longer working at the dealership. Not my problem. End result is that I will not take my vehicle to any of your dealerships. The reason I took my car to your dealership is because your dealership didn't seem to pull the kind of things other dealerships do to xxxx consumers off. Those things are overcharging, identifying tickytack issues, and always never having a good feeling after getting my car serviced. I always told people that your dealership was different knowing that they were looking for a fair shake when it comes getting one's car serviced. This review may never be addressed but I thought it important to share my frustration. It's too bad it came down to this. I thought about directing my story to Andy Wright but thought it best to go this route. I have not discounted writing to the dealership owner. Doesn't seem like much but its still $800 being spent on something that does not need to be replaced. More