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Lehigh Valley Acura - Service Center

Emmaus, PA

4.8
581 Reviews

581 Reviews of Lehigh Valley Acura - Service Center

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August 31, 2021

I am dissatisfied with the tires I purchased. I was told that they were almost at life...I only have 14,000 miles on them! More

by denisemck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark
April 30, 2021

Mark was easily the best rep I’ve ever worked with. He checked over my repair history to make sure I wasn’t requesting work that was just done. He saved me a lot of money. And when I got my car it was cle More

by Cyrano591
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
May 22, 2020

I bought my 3rd Acura at LV Acura and have serviced my car there for the whole time I've had it, just over a year. Aside from the fact that Acuras are absolutely awesome, the service that you get from LV More

by Jfragoso08
Recommend Dealer
Yes
Employees Worked With
Mark, Jim, Justin Searle
February 11, 2020

Over Pricing On Service Hello All, Avoid going to this dealer for any Service as this Dealer is OverPriced and is not competitive. i have a 2019 Acura MDX and unfortunatel More

by 4got2ask
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Sara from the Appointment and Service Advisor
Feb 11, 2020 -

Lehigh Valley Acura responded

Mr. Nair - We respectfully disagree with your assertions in this review. Your information is factually inaccurate. When our Service Manager, Mark, tried to explain the differences between the service we quoted and the service that others quoted, the prices were different because you were not doing an "apples to apples" comparison. When he tried to explain this to you, you abruptly ended the call. We are more than happy to review our pricing with you again if you have time to discuss. We are constantly surveying the market place to ensure our prices are competitive. Again, we are sorry to learn of your dissatisfaction, but we respectfully disagree with the inaccurate contents of this review. We are happy to revisit with you at anytime. Sincerely - Andrew Wright, Vice President

January 08, 2020

Repair Wheel and Tire Damage Excellent service as always. Loaner car provided at short notice, making the service interval minimally disruptive to my schedule, Thanks to Wayne in More

by James J Ward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Kimball
December 12, 2019

Service with a Smile! ☺ I'm very pleased with my service experience at Lehigh Valley Acura! The entire team here is very professional and it shows in their work. I couldn' More

by mbmurphy28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose, Mark Jungblut
October 25, 2019

Great place to service you vehicle. They always give you quality work, you are always kept in the loop while your vehicle is being serviced. Plus the waiting a More

by Danny 1002521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim
October 16, 2019

Another Positive Experience at LV Acura Both Sales and Service are a joy to deal with. The service department efficiently and professionally takes care of while maintain a friendly tone. L More

by Macungie PA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Searle, Jason Rose, Carlos Wejebe
April 25, 2019

Acura service department Had some issue service could not hear noise coming from my vehicle but once I went there and drive with service advisor they did hear sound it is maki More

by Acurajunk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne and service writer
May 03, 2018

worst experience ever bought a used 2005 Kia Sportage from Lehigh Vally Acura and 1-1/2 days after I drove it of the lot a check engine light came on for the catalytic conv More

by JasonG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eoin Walshe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Luburich
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