583 Reviews of Lehigh Valley Acura - Service Center
I have always been very happy with with the service here. I am convinced my cars last longer because of the great mechanics. Also, the car is always finished on time. If a problem comes up I am notified r I am convinced my cars last longer because of the great mechanics. Also, the car is always finished on time. If a problem comes up I am notified right away. The problem and costs are explained before any work is done. The waiting room has wifi, coffee, and water available. Customer service reps are very professional and easy to deal with. More
Was told a harness was messed up and it may have been caused by a previous body work on my ACURA certified used vehicle. Replaced harness and sensor, my cost. My question was why do I have to pay for caused by a previous body work on my ACURA certified used vehicle. Replaced harness and sensor, my cost. My question was why do I have to pay for something that should be covered as part of a certified used vehicle program? The first answer I received was, "Your vehicle wasn't purchased here" - it was. The second answer was, "It was recent body work." I've owned the vehicle for two years and it hasn't been to any body shops. So I have a couple questions - Why did ACURA 'certify' a vehicle for resale that may have had previous body work? What is the certification process? Why was a bad harness not noticed? What exact criteria is used for a LHV Acura dealship to blame me for having 'recent' bodywork? More
I have been a loyal Acura customer for quite a few years and have found Lehigh Valley Acura service to be reliable and great. The individual touch they provide when reviewing your service needs is a bonus. and have found Lehigh Valley Acura service to be reliable and great. The individual touch they provide when reviewing your service needs is a bonus. Their loaners provide a great way to still get around without being inconvenienced while your car is being serviced. I would definitely recommend them to family and friends! More
I like the convenience of the loaner car for repair services........also the speed/accuracy of service time. Car washing and waxing are also appreciated. services........also the speed/accuracy of service time. Car washing and waxing are also appreciated. More
These guys are the best! Very easy service scheduling, loaner availability, quality of workmanship and friendliness of staff are just a couple reasons why this dealership is superior. I wouldn't go anywh loaner availability, quality of workmanship and friendliness of staff are just a couple reasons why this dealership is superior. I wouldn't go anywhere to service my MDX! Thanks for a job well done as always! More
I normally never went back to the dealer for repairs unless it was under warranty work. But Acura service is the only place I will go since I purchased my Acura TL, great service, never have to go back unless it was under warranty work. But Acura service is the only place I will go since I purchased my Acura TL, great service, never have to go back to get the job re-done..... More
On the way home, I experienced a ruptured transmission line & managed to work my way over to dealership. My concerns were promptly addressed and my vehicle was repaired the next day. line & managed to work my way over to dealership. My concerns were promptly addressed and my vehicle was repaired the next day. More
Always very accommodating and friendly. They patiently answer all questions and provide thorough explanations of the services performed. The waiting area was perfect for me to work remotely while waiting answer all questions and provide thorough explanations of the services performed. The waiting area was perfect for me to work remotely while waiting for the services to be completed. More
I have used LV Acura service department for years. They are professional, friendly and honest. The mechanic, who keep my car in perfect condition is tops. My 2008 Acura RL is like new, thanks LV Acura S are professional, friendly and honest. The mechanic, who keep my car in perfect condition is tops. My 2008 Acura RL is like new, thanks LV Acura Service Department. More
I have been coming to LV Acura since I purchased my Acura MDX in Oct 2012 and have had great experiences thus far! They sit down and discuss every aspect of your service, explain your options, and they do it MDX in Oct 2012 and have had great experiences thus far! They sit down and discuss every aspect of your service, explain your options, and they do it with professionalism and thoroughness! They even offer suggestions for repairs on future visits which is much appreciated! Courtesy washing of the vehicle and making it look new when you leave is great! More