Lehigh Valley Acura - Service Center

This was my first service visit. From scheduling my appointment to my experience on arrival, I was treated respectfully and professionally. Car was delivered within the time promised. Whether you need appointment to my experience on arrival, I was treated respectfully and professionally. Car was delivered within the time promised. Whether you need to work on your laptop, make a call, have privacy or want to just watch television, they have a place for you. Coffee station and bagel basket are a very nice touch! More

The only thing I did not like about my experience was when they told me my car would sit for a couple of months. They told me they would try to lend me a vehicle and they never called me back to tell me when they told me my car would sit for a couple of months. They told me they would try to lend me a vehicle and they never called me back to tell me they could not approve it. I then had to call up acura's customer service and they approved it with no problem. I just understand why the dealership could not and they work for the company. When I went to pick up the vehicle I noticed one rim was a complete different color and they placed it on my car. Progressive supplied the wheel and I understand they messed up. What I didn't like was how the dealership did not step in to get the right rim instead I had to contact progressive. How would you place a completely different color wheel on the car knowing its not right. More

Brian DiPasquale, the Service Manager, and his team, Jason and Wayne, are outstanding. They are always very knowledgeable and friendly and they always explain things very clearly. They take the time to Jason and Wayne, are outstanding. They are always very knowledgeable and friendly and they always explain things very clearly. They take the time to make sure that I am comfortable. The work that is performed at Lehigh Valley Acura has always been done right the first time. To me, that is HUGE. Thanks for a great experience! More

I have been a loyal Acura customer for 25 years (and Honda 10 years before that) and have found Lehigh Valley service to be great. They always go out of their way to communicate issues and details of se Honda 10 years before that) and have found Lehigh Valley service to be great. They always go out of their way to communicate issues and details of service needs. Because of their service, I have bought several new vehicles there versus a closer Acura dealer I had previously dealt with. Their loaners provide a great way to "test drive" a newer Acura model, before buying. Richard G. More

I live in Connecticut and schedule my service at Lehigh Valley Acura, if that doesn't speak volumes here goes some more: 1) Sonny the sales manager is a top level professional and will work to resolve a Valley Acura, if that doesn't speak volumes here goes some more: 1) Sonny the sales manager is a top level professional and will work to resolve any issues no matter how small well after the sale. 2) Loaner cars provided with short notice. 3) Brian the service manager diagnosed my radio issue in literally 30 seconds when my local dealer had it for six hours and came up empty. I could go on and on but I think you get the picture. This dealership is at the upper echelon. David P. More

I took my 2012 MDX in or servicing. They gave me a loaner car to use for the day, which allowed me to get things done instead of a long wait. That was appreciated and helped to keep me on schedule. loaner car to use for the day, which allowed me to get things done instead of a long wait. That was appreciated and helped to keep me on schedule. More

Wayne is a great guy. Very helpful. Thank you so much please keep up the great work and we will see you again from Stevie and Michelle Hopkins. please keep up the great work and we will see you again from Stevie and Michelle Hopkins. More

I drive 50 minutes to have my MDX serviced here (vs. another dealership 5 min. from home). Attention to detail and communication is excellent. another dealership 5 min. from home). Attention to detail and communication is excellent. More

Excellent service and reliability is why I continue to buy Acura vehicles. Acura service is what "sells" me . I presently own two Acuara vehicles. I will be trading one in sometime this year. I am waiting buy Acura vehicles. Acura service is what "sells" me . I presently own two Acuara vehicles. I will be trading one in sometime this year. I am waiting to buy a new RL or its replacement when the all wheel drive version becomes available. More

I was very happy with the service:friendly people,quality of work, reasonable price and quick service.I will definitely go back to get my car serviced again. of work, reasonable price and quick service.I will definitely go back to get my car serviced again. More