***Facts - not feelings, will be the basis for this review*** $2,000+ in out of pocket repairs & my Lincoln MKT runs worse, than BEFORE it was to be "repaired" (water pump repair). Service dept. NEVER drove it after repairs. My vehicle entered & departed w/o a SINGLE mile driven - post repair. Repair took a total of 18days - when it was to take a MAX of 5days. My vehicle now shutters & shakes - since day one post repair. We took it back for "warranty" parts & service, since this began on day ONE. Please note that prior to this repair, it ran beautifully! They call post quick glance & say (I have the message, amongst other items that will be posted on other review boards & blogs - as well as forwarded to corporate)... Your car is ready to be picked up. We assume - our car is ready to be picked up, great! It's fixed. No. That will $145 for diagnosis of a transmission slip in 3rd gear, and it's not the fault of our workmanship. However, "correction" on performance report states, further diagnostic studies would need to be completed. They diagnosed NOTHING. They wanted that vehicle out of their service dept ASAP! A normal service call would go something like this "Hello, Mr. Delgado. We found the issue(s) with your car, would you like for us to move forward with the repairs?"
We are currently seeking a 3rd party mechanical diagnostic report, and will be pursuing the service dept. for all expenses accrued. Recommendation... ((Disclaimer: We are huge Ford/Lincoln supporters & attempt in every way to support our local businesses)) Travel for your service & sales in the Ford business (perhaps Haldeman?!).