I purchased a brand new Genesis from them in Jan. I drove over 3 hrs only because I saw
online they had the interior/exterior colors I wanted and nobody else closer had these colors.
I show up at the dealer and they have no idea where the car is, so we drive around their various
lots and it’s not there. Apparently the car was still at the port, but nobody knew that, so that
was how this deal started out. As we go to close the deal, I find out they were trying to sell me
one with less options……more waste of my time. Although I may have given them the wrong VIN
#, I did mention several times what options I wanted on the car, so that should have stood out why
This car is about $5000 than the one I wanted. (I assumed they were giving me a good deal. so the
price they gave me originally didn’t make me think this has to be a different car)
so back to the drawing board on bargaining. So an hour later of going back and forth we have a deal.
They keep my trade and give me a loaner to take. They said when my car comes in they will deliver it
to my house and take the loaner back.
Over 2 weeks later they call at 1:30 PM and say they’re on the way. Since it’s a little over 3 hrs I assumed they’d be here between 4:30 and 5:00……They show up at 6:40 and it’s pitch black out. It’s supposed to
come with a full tank of fuel….it had ¼ tank! Did they fill it up? Heck no…..3/4 tank.
So instead of doing the “normal” delivery of showing you how things work on your new car, they left
within minutes and not another word. Shortly after they left I noticed all 4 floor mats with missing. I texted the sales girl, called the dealership and reached out to the Sales Mgr……NOT A WORD. I was able to get ahold of the finance guy who helped me, and he was the only one at the dealership to help me!
I was finally sent my floormats after 2-3 weeks of frustration. I am still to this day missing another item
that was supposed to come with the car.
I have bought numerous new cars in the last 40 years, and this is by far the worst nightmare I’ve ever had where they sell you the car and that’s the end of the business deal. I wouldn’t buy a bicycle from them. What a way to do business. How they stay in business is beyond me.