Leif Johnson Ford Inc.

Best buying experience we have had in 20 years. Kelly, Tim, Ryan, and the whole team was the best. Kelly, Tim, Ryan, and the whole team was the best. More

I normally don’t leave reviews, but my experience here was so bad that I feel obligated to warn others. What started as a simple oil change turned into a year-long nightmare that cost me nearly $10,000 was so bad that I feel obligated to warn others. What started as a simple oil change turned into a year-long nightmare that cost me nearly $10,000 and ultimately resulted in me losing my vehicle. Before bringing my vehicle here, I had already invested around $15,000 into maintenance elsewhere and it was running great. After this dealership serviced it, I immediately started noticing issues. From there, it became a pattern: I would bring my truck in, be told repairs were completed, pay for the work, and then get the vehicle back only to find new problems—or the same ones—still there. There were multiple instances where my truck would sit at the shop for 4–5 days at a time with little to no communication, only for me to be told everything was “fixed.” On one occasion, I drove it one block after pickup and it broke down again, despite being told by staff that everything had been checked and was working properly. Over time, I was charged for major repairs including work related to the oil system, new transmission, catalytic converter, and completely new A/C system. However, after escalating the situation, I was informed by a manager (John Teller) who reviewed my vehicle that a significant portion of the parts I paid for were NEVER ACTUALLY INSTALLED. Throughout this process: * I was repeatedly reassured (lied to) that everything was fine by the shop forman, and service managers Charlie and Neil when it clearly wasn’t. * I had to personally verify every issue after picking up my vehicle * I paid out-of-pocket for Ubers due to extended delays, with no reimbursement or assistance * Communication and accountability from staff were inconsistent and frustrating. Eventually, my truck completely broke down and I was told I would need a full engine replacement costing another ~$10,000. At that point, I had no choice but to give up on the vehicle altogether. This experience drained my savings, left me without reliable transportation, and forced me into buying a replacement vehicle I didn’t want—simply because I had no other option. I cannot recommend this service department or company. Based on my experience, I would strongly encourage others to seek a second opinion and carefully verify any work being done on their vehicle before paying. These people will scam you out of all your money and not blink an eye. More

I absolutely hate buying cars, I would rather have a root canal. Leif Johnson Ford is absolutely the exception to the rule. Drew Field is the best person to buy a car/truck from, because he is NOT a salesman canal. Leif Johnson Ford is absolutely the exception to the rule. Drew Field is the best person to buy a car/truck from, because he is NOT a salesman - he’s a human being. He went above and beyond just based on an anonymous internet inquiry. We showed up…the vibe he was giving off wasn’t that we were buying a car, we were hanging out ready to listen to music. We found the truck we wanted, but we weren’t sure it would fit in the garage. No problem, they filled it up with gas (!!!-especially right now) and let us drive it home and sit with it (Friday night). We were on the fence the next day, but didn’t hear anything from the dealership pressuring us. In fact it was us that reached out to them on Sunday to let them know we were still considering. Immediate response- no problem, it’s a big decision, take your time, let us know if you have any questions. Never once heard “what do I need to do to get you in this car?” Or any of the similar catch phrases. I almost fell out of my chair when Drew brought out the cost sheet and showed us exactly what they paid, what their asking price was, and the profit margin. Talk about transparency. We needed some modifications after the buy (power running boards, bed cover), no problem, they drove to our house (45 minutes one way) took in back to the dealership, completed the work, detailed it, and had it back to me in les than 18 hours. Every single person we met there was polite but not slimy (you know what I mean). We drove 45 minutes to buy this truck (another Ford dealer was 10 minutes away), and Drew and the whole Leif Johnson team made it worth it 20 times over. Last thing, my 6 yo and 8yo daughters were with us…obviously buying a car is not super exciting for them, but everyone at the dealership was very kind and patient with cranky kids in a place with nothing to do. Drew had a 10 minute conversation with my youngest about Mustangs like she knew what she was talking about. If you have read this far thank you, because the LJ Ford team deserves for everyone to know how amazing they are. Last thing for real, Ryan in finance is the real deal. He made it VERY easy. 500 stars (not a typo) for Drew, Ryan, and the whole team. More

Worked with used car dept back in November, first i asked them to not run my credit as I already had set up financing from my credit union. They ran my credit anyway. Secondly, we were trading in a vehicle, them to not run my credit as I already had set up financing from my credit union. They ran my credit anyway. Secondly, we were trading in a vehicle, i told them not to take off license plates or start transferring our vehicle to them until we were done with the deal. They did it anyway. We could not come to an agreement on buying a vehicle so we walked. SO glad we did. When it was time to renew registration we were told by tax office that our plates were invalid. The dealership put through paperwork before we signed the deal, so the state had our plates as invalid. Luckily we were not pulled over at any time as it would have shown we were driving illegally. Now we have to order new plates before we can renew our registration. We were told all paperwork would be discarded once we decided not to buy a car from them. They lied. I would not recommend dealing with this dealership for anything. More

We had such a great experience working with Clarence King at Leif Johnson Ford. From the moment we arrived, he made us feel comfortable and supported. Clarence listened to what we needed, offered honest guid at Leif Johnson Ford. From the moment we arrived, he made us feel comfortable and supported. Clarence listened to what we needed, offered honest guidance, and never once made us feel rushed or pressured. He went above and beyond to make sure we both left confident in our decision. If you’re looking for someone who genuinely cares about their customers, Clarence is the person to see. More

Dealing with Leif Johnson Ford there was nothing not to like!! This dealership has restored my faith in buying a used vehicle from a dealership. On March 11th, 2026, I used the online chat to inquire about like!! This dealership has restored my faith in buying a used vehicle from a dealership. On March 11th, 2026, I used the online chat to inquire about my vehicle for a trade in however I was upside down on it and my credit wasn't the greatest. Next think I know my phone rang and it was Kelly Burns a salesman. I told him of my situation and asked if I gave him my credit scores could they review them first before shot-gunning my credit to every lender in the world. (The first dealership I went to in Killeen didn't honor my request and sent my report to every lender and of course hard hits on your credit does affect you, it was Nyle Maxwell.) Mr. Burns told me they do not operate that way; they will look at my scores and from that they know which lender to use before doing a hard credit check. So, Mr. Burns sent the information to his team, and these people will not take NO from a lender!! Brian Hart the General sales Manager and Amanda Schrider-Rhodes the general Manager, they could have said sorry we can't do anything for you and left it at that. However, Kelly Burns, Brian Hart and Amanda worked very hard and long on this for 2 days and they finally convinced FMC to finance my vehicle. I was really impressed; I never received a phone call asking if I would be willing to settle for a lower priced vehicle or for a bigger down payment, I appreciated that. Kelly found me the exact vehicle I was looking for; 2012 F250 Platinum with low mileage. March 13th, I drove to Austin and met with Kelly, and he brought the truck around and it was beautiful!! The whole time I was there waiting to get everything completed, I was always informed of what was going on and always asked if I needed anything. Ryan Fisher was the finance manager, very nice and helpful, he had lunch catered in that day for his people and it arrived while I was in his office. I told Ryan go and get some lunch before it is all gone, he said nope. He was more concerned about making sure I understood everything and everything was signed properly, I don't know if he ever did get lunch lol. I wish I would of went there first, since I know better now, I will always go back to Leif Johnson Ford. I can't say enough how great everyone was to help make my dream come true. Thank you, Kelly, Brian, Amanda and Ryan you did a wonderful job. More

Everyone at Leif Johnson has been very helpful. Very pleased with the entire process. Thank you! Very pleased with the entire process. Thank you! More

The team did an outstanding job with helping me get into a vehicle, willing to work with me, and super friendly! a vehicle, willing to work with me, and super friendly! More

Adrian, my sales person was a huge help from start to end. He went to bat for me as a client. He takes care of his customers. Thanks! end. He went to bat for me as a client. He takes care of his customers. Thanks! More

Great experience working with Kelly Burns and the entire service team while purchasing my truck. They were very accommodating with the requests I had, and everyone was friendly, creating a genuinely positiv service team while purchasing my truck. They were very accommodating with the requests I had, and everyone was friendly, creating a genuinely positive atmosphere throughout the process. More