Leif Johnson Ford Inc.

Amazing, smooth and honest experience working with Chris, our sales specialist. I recommend this dealership! our sales specialist. I recommend this dealership! More

"I recently had the pleasure of working with Michael Ballesternos at Leif Johnson Ford and I couldn't be happier with the entire experience. He took the time to understand my needs and preferences, and Ballesternos at Leif Johnson Ford and I couldn't be happier with the entire experience. He took the time to understand my needs and preferences, and he was patient and understanding throughout the entire process. He was able to answer all of my questions, even the ones I didn't know I had! He didn't pressure me in any way, and he was always willing to go the extra mile to make sure I was satisfied. The whole process was smooth and efficient, and I felt like I was being treated with respect and consideration. I would highly recommend asking for Micheal Ballesteros. More

Excellent service from both Leo and Jerry. Replacing a Bronco with only 5K miles on it which was destroyed in a roll-over accident and the Broco helped to save our lives due to build quality Replacing a Bronco with only 5K miles on it which was destroyed in a roll-over accident and the Broco helped to save our lives due to build quality More

Michael was honest and easy to talk to. We will definitely be back if we are in the market for a used car again. We will definitely be back if we are in the market for a used car again. More

Jeff and Monica are the two top sales reps at the company they are very professional and extremely helpful and transparent. I was treated very well at Leif Johnson and was ver grateful for the amazing car bu they are very professional and extremely helpful and transparent. I was treated very well at Leif Johnson and was ver grateful for the amazing car buying experience. More

i've been baying cats from you for over 25 years. You're my favorite company in Austin, Thanks to all of you. You're my favorite company in Austin, Thanks to all of you. More

Let me start by saying I am fully reviewing my full experience. aspects were great. some ruined it for all. Sales/Financing - Amazing. Tom Bobb did a fantastic job with the sales portion and the f experience. aspects were great. some ruined it for all. Sales/Financing - Amazing. Tom Bobb did a fantastic job with the sales portion and the finance department was phenomenal. Tom Bobb is a very personable sales rep who makes sure you know what you are getting and takes time to explain value and features. Finance (I feel bad I forgot his name) took their time explaining coverages and warranties and made the process as smooth as buying a new car could be. I have purchased about 5 new cars in my life and this was one of the best experiences I've had. Parts/accessories - I ordered floor mats and some other accessories to go with the new vehicle - great ordering experience. The floor mats... eh. I should have went with weathertech instead of the ford branded ones but that was my call and I'll live with that decision. Weathertech feel much better quality for me, but they're mats and they'll do. Now here is where you need to stick with me because I am going to sound a bit diva-ish. Service - Today I went to pick up my plates, mats, etc. I went in around 4 on a Thursday - the dealership as you would expect was not busy due to the day of the week. My sales rep was off today and so was the accessories guy. One of the sales managers helped me get the mats and stuff. I was literally bragging to him that the process has been the smoothest I've ever had. Didn't offer to put the mats in - I can live with that absolutely. Wanted to vacuum out the floors before putting them in anyway. He did offer to put the plates on - but here comes the downfall. I asked about one of my key fobs - for some reason it wasn't working. I was 95% confident it was just a dead battery. Having bought the car two weeks ago I didn't test both fobs - and again. That piece is on me. He said that I needed to go over to the service department and they could help me out with it. Totally fine, get it. He also said they could put the plates on. Cool. Drive around the block back around to the service side - here's where things get a bit stupid. I go in the service office and there are a handful of guys there doing what I assume is paperwork - which is fine. One of the guys asks what I need and I explained I bought the car about 2ish weeks ago and one of the fobs doesn't work - likely a battery that needs replacing and if someone wanted to put my plates on that would be great otherwise I can just do that myself. He said. Sales sent you over here? Yes, they did. He said who is your sales guy? I said he wasn't there today but I just needed a battery for a key fob. He then said... well. if you want to go back around to our parts department they can sell you a battery and then come back over here and I'll put it in for you.. that would save you like 40 bucks. EXCUSE ME. I just bought this car... just gave your dealership a ****load of money and you'd really say something like that? What is going on here. So I said okay, I was hoping someone could just switch it out. Literally two week old car here. He said because my sales guy wasn't there it would turn into a we owe they owe thing... whatever the xxxx that means. and I said... okay so what am I supposed to do now? He said go around the block over to the parts people and get a battery and come back over and I'll put it in for you. (I remind you they're all just there. no customers in service at this time). I said okay, I'm probably not doing that but thanks. Got in my car and left. WHAT. IS. GOING. ON? I just gave your DEALERSHIP about 40K for a new car. Just because my sales rep isn't here means I get no help? On a very minor issue on a car that is about 2 weeks old? I left fuming. Told you it was a bit diva-ish. It's a battery. I will get my own battery and replace it. It's not a big deal. The big deal is no one here wanted to help someone who just spent a crapload of money. All this fuming and a bad review over what would have taken 10 min maybe. More