Leith AutoPark Honda

AutoPark Honda covers all the bases! In time for Spring car-shopping/buying, I offer this POSITIVE REVIEW of AutoPark Honda of Cary. Note that our Nov. 30 purchase of a 2019 Accord EX f In time for Spring car-shopping/buying, I offer this POSITIVE REVIEW of AutoPark Honda of Cary. Note that our Nov. 30 purchase of a 2019 Accord EX from this dealership was the finale of my efforts to shop, price & negotiate purchase terms for our desired car totally via the Internet, thus limiting my dealership contact to a single purchase appt. AutoPark (AP) emerged as my 1st choice among 5 regional dealerships that I consulted, based on the following events. AP’s promptness and quality of responses quickly established it as a Dealership worthy of our consideration, starting with their assigned Internet Sales Coordinator (Christy Suh), and concluding with the G.M. (Mike Icenhour) & his Sales Mgrs. (Glenn Finkel & Brandon Rigney) who committed to negotiating final purchase terms with me in a very timely manner. Finally, our purchase appt. and post-purchase follow-up were very professionally handled by our Sales Consultant, Mark Williams. The Sales staff made 3 critical good-faith efforts to salvage our deal: They extended their best-price quote for a LX-model to our subsequently upgraded EX-choice; located an EX with our choice of (less common) interior-color at a partner-dealership; and included a dealership Protection Package (a standard dealership add-on) at a “discounted price” (3 useful items @ $375 as compared to as many as 5 items that cost up to $1070 at another dealership), plus lifetime oil changes at the dealership. What capped our decision to purchase with AP was a Sales Mgr’s late-evening outreach to us to confirm our final out-the-door cost, accompanied by an electronic draft Purchase Agreement to be consummated the next morning. The highlight of our Purchase appt. was the very professional delivery of our car by Mr. Williams-- who was a very good fit for us, given his low-key style and his comprehensive orientation of us to our new, high-tech. vehicle. His post-purchase follow-up was also very thorough, as he made himself (& AP’s resources) available to us for further orientation (Thus far, we’ve not chosen to take advantage of these resources due to Honda’s very comprehensive online resources for mastering features of the car). The low point of this appt. was “legal“-part with the Business Mgr., in which the our Title & Registration application was short-changed in deference to Dealer-mandated & over-the-top efforts to sell us an Extended Warranty coverage. In the course of this detailed session, I overlooked that I had brought my own license tag for our new car, which together with the Bus. Mgr’s failure to even ask if I had one, resulted in our being issued a new plate and much unnecessary work on my part to settle up with the NC-DMV re: my old plate & registration. In short, I wholeheartedly recommend this Dealership for a new car (Honda) purchase, especially if you choose to negotiate your purchase virtually totally via the internet. Just be prepared for the "Business"-part of your purchase. More

Outstanding Barbara Yarber was my salesperson. She was superb and very knowledgeable. I would recommend her highly. It was a great buying experience. Love my Barbara Yarber was my salesperson. She was superb and very knowledgeable. I would recommend her highly. It was a great buying experience. Love my car! More

Outstanding Customer Care! Auto Park Honda is the only dealership I have ever known that values customers as much when they bring cars in for service as when they are buying the Auto Park Honda is the only dealership I have ever known that values customers as much when they bring cars in for service as when they are buying them. Professional and sharp, knowledgeable and courteous, the servicecdepartment staff know what they are doing and make sure Honda drivers understand, too. Comfortable waiting area, with coffee, snacks, internet, current magazines and TVs, makes the wait time pleasant. Auto Park Honda is the only place my CRV EX L will be serviced. And FREE lifetime oil changes are a pretty good perk, too! More

Customer service at its best I’ve been to other dealerships and this one is by far the best I’ve been too. From the moment I walked in the door the welcome feeling I had put my fi I’ve been to other dealerships and this one is by far the best I’ve been too. From the moment I walked in the door the welcome feeling I had put my first time car buying anxiety at ease. I was greeted by the sales manager Caleb and introduced personally to a salesman which made me feel valued. I was more than just a number. I’ve been to other dealerships where I felt like i was being taken advantage of and trying to be sold something other than what i wanted or asked for. At Honda autopark they genuinely were looking out for my best interest and got me the best deal possible in the car I wanted. My salesman was Malik and he was quite amazing and walked me through everything taking extra time to explain everything with all my questions. In finance, Johanna was just as warm and welcoming explaining everything to me in detail. At the end before I left, I was thanked by Don a senior sales representative for my business with Honda auto park. I will forever come back here for my car purchases and have already referred friends and will continue to do so. Keep up the good work! It’s every much appreciated. More

Quick service My 2017 was in for a recall issue. The Service Dept. was quick and everyone was professional and friendly. I could not have asked for better service My 2017 was in for a recall issue. The Service Dept. was quick and everyone was professional and friendly. I could not have asked for better service on this visit. More

Autopark Honda is AWESOME! I live in Fayetteville and was driving my van to Raleigh to pick up my son. The van broke down and I had it towed to Autopark Honda. Unfortunately, th I live in Fayetteville and was driving my van to Raleigh to pick up my son. The van broke down and I had it towed to Autopark Honda. Unfortunately, the repairs needed we’re not worth doing so I decided to replace it. Malik Moss was amazing! He was very accommodating, He gave me his opinions and was not pushy in the least! I loved working with him! I test drove several vehicles and decided on the one I wanted. We had all the paperwork done and I drove away with an outstanding 2015 Chrysler 200s (excellent condition and low miles). I only plan to keep the car for a few years and I hope Malik is still around when I decide to get a new vehicle! More

Good, but was slow with an appt. The service reps were very aware and approachable. The facility was clean and comfortable. The service was performed in a professional manner. Howe The service reps were very aware and approachable. The facility was clean and comfortable. The service was performed in a professional manner. However, I scheduled a 9:45 am appointment for an oil change and tire rotation/balance, but it took 1 hour and 40 minutes, which is a long time for a simple set of services that was scheduled with an appointment. You can go to Jiffy Lube in the afternoon for an oil change without an appointment and leave within an hour. I can change my own oil without the professional setup in 30 minutes or less, so I expected that both services with the multi point inspection would be completed by 1 hour with an appointment with a professional setup and highly skilled technicians. More

Routine Inspection All the routine service requests were completed in a timely manner. All my questions and concerns were very well addressed. My contact information wa All the routine service requests were completed in a timely manner. All my questions and concerns were very well addressed. My contact information was updated. The waiting area was clean and all the snacks and refreshments were functioning. More

Routine Car Maintenance The people who work here are great. They have helped me keep my car car running smoothly over the years. I definitely enjoy being able to take my car The people who work here are great. They have helped me keep my car car running smoothly over the years. I definitely enjoy being able to take my car here for service. I'm especially impressed with the level of service the employees provide. Eldwin helped me out on this visit; he was great. More

Excellent All requested items were completed competently and within one service visit so that I didn't have to reschedule a follow up appointment; including a r All requested items were completed competently and within one service visit so that I didn't have to reschedule a follow up appointment; including a request for new part that had not yet been installed at this site. More