Leith AutoPark Honda

Very disappointed The customer service during both of my visits (recall set up and service appointment) was really poor. No one immediately greeted me, I waited inside The customer service during both of my visits (recall set up and service appointment) was really poor. No one immediately greeted me, I waited inside the service bay surrounded by people just standing there. The first time I went, the man who helped me complained and was pissed off the whole time bc his work load was heavy and stopping to help me was inconvenient and someone else should have done it. The next time I came in, one guy kept staring at me and 3 minutes of this he finally asked me if I had been helped, knowing I hadn't. I even had an appointment time to arrive! After service was finished and we got the car home, my husband found two decent sized bolts and nuts on the driver's side floor. Considering that my airbag was being replaced, that makes me extremely nervous and I question that the mechanics have any sort of eye for detail. Which is kind of important in their job field. This wasn't a simple oil change. We are new to the area, leaving behind an incredible Honda dealership in our hometown. We have high expectations and AutoPark fell short in every way! When it comes time to buy a new car, it won't be here. I may have just been a Honda recall service appointment but it was a great time to leave a good impression in order to gain a future customer, they did not. More

A Class Act My experience with Autopark Honda in Cary has been fantastic. This is the fourth Honda for our family but my first. I received a fair trade and a grea My experience with Autopark Honda in Cary has been fantastic. This is the fourth Honda for our family but my first. I received a fair trade and a great value. All of my needs were met in a professional manner. Highly recommend! More

Professional, thorough, thoughtful, responsive to our needs! Our purchase was a great experience and we drove off with our new CR-V delighted with the service, responses to our concerns, instructions on how to o Our purchase was a great experience and we drove off with our new CR-V delighted with the service, responses to our concerns, instructions on how to operate the car's features and instillation of confidence in our purchase. Thank you, Malik, Kain and Christopher! We have never had anything but satisfaction with Auto Park Honda! More

Excellent Customer Service and Professionalizm My husband and I worked with James Spivey and he was a pleasure to work with, He was very patient, took the time to understand our needs, and the mos My husband and I worked with James Spivey and he was a pleasure to work with, He was very patient, took the time to understand our needs, and the most important to me, he was not pushy at all. I will recommend him to friends and family. More

The BEST car dealership I've ever dealt with in my life. This is the most honest, caring and committed auto dealership I have ever had the pleasure of purchasing a vehicle from. My salesperson Barbara Yarbe This is the most honest, caring and committed auto dealership I have ever had the pleasure of purchasing a vehicle from. My salesperson Barbara Yarber is knowledgeable and most importantly honest and committed to her customer. I had no problem asking her opinion of various options and feeling very comfortable that her recommendations were in my best interest. Following my auto purchase as I was leaving the dealership parking lot (still in the lot) an individual backed into the side of my brand new car. I was devastated as they towed my car away. After some discussions with the dealership personnel the general manager made the decision to replace the car and the dealership would take responsibility for the crashed brand new car. I am so appreciative for the level of commitment to customer satisfaction by all of the employees starting at the very top. More

A Great All-Around Dealership! Our purchasing experience at Autopark Honda was phenomenal. We had originally visited to test-drive the 2016 Pilot and met at that time with Garry. Our purchasing experience at Autopark Honda was phenomenal. We had originally visited to test-drive the 2016 Pilot and met at that time with Garry. He was not at all pushy and spent time answering every question we had. When we arrived a few weeks later to purchase, he was unfortunately busy, but left us in the more-than-capable hands of Carly. She was also extremely helpful and had a wonderful personality that made the process enjoyable. Carly was very honest and forthcoming during the price negotiations. Once that was completed, we met with John to discuss Finances. He walked us through each option in thorough detail and was very good at simultaneously entertaining our young children. Although the Pilot we had requested was not on the lot, the Autopark team worked tirelessly to get it from another dealer in only three days time. I couldn't recommend this dealership or personnel more. They work hard to make the car-buying experience enjoyable and gratifying. More

It was a good experience there The person who worked with me was a wonderful person. For him I could get the car in such smooth way. But the dealership was not kind enough to give m The person who worked with me was a wonderful person. For him I could get the car in such smooth way. But the dealership was not kind enough to give me a $100 discount even that was sad . More

Excellent Customer Service Calvin did a fantastic job showing my husband and I all about the CR-V and its features. He answered all our questions and was incredibly helpful. He Calvin did a fantastic job showing my husband and I all about the CR-V and its features. He answered all our questions and was incredibly helpful. He even came back to meet us after hours (on a Sunday) when we had forgotten the garage door opener in our old car. Between him and Vinnie in financing we were incredibly well taken care of and pleased with our experience. More

Excellent dealership My husband and I had the pleasure of working with Barbara Yarber this past weekend while purchasing our new Honda Accord. We appreciate her honesty d My husband and I had the pleasure of working with Barbara Yarber this past weekend while purchasing our new Honda Accord. We appreciate her honesty during the negotiation process and how hard she worked to get us the best deal possible. Barbara is very knowledgeable and answered all our questions. She was extremely helpful during the entire process and met all our expectations. We enjoyed her professionalism but her friendliness as well. She made our experience more personable and friendly. We would definitely recommend her to all our family and friends. We have purchased many cars over the past 35 years and I can honestly say Barbara made this the best car shopping experience we have had. More

Above and Beyond We visited Autopark Honda just to look around and see which vehicle we were interested in. Brett ended up helping us and was so patient with us as we We visited Autopark Honda just to look around and see which vehicle we were interested in. Brett ended up helping us and was so patient with us as we looked at a number of CR-Vs and picked the one that was best for us. He then went above and beyond for us, coming in on his day off to meet us and walking us through the ins-and-outs of buying our car. He was very understanding and easy going! More