Leith AutoPark Honda

Everyone knows you (and the dealer) negotiate 3 things: price, trade-in, and financing. After receiving engaging, front end service (Salesmen name intentionally omitted as the score does not reflect him price, trade-in, and financing. After receiving engaging, front end service (Salesmen name intentionally omitted as the score does not reflect him), we negotiated with the Finance Manager, Rick Sider, “in the back” through instant message. We hadn’t expected to get much more than a car payment out of our trade-in so when that’s what was offered, we decided to accept it at face value. We then negotiated to a reasonable price on the car and they accepted our offer that included us financing through our own lender and a $2k down payment via check from our bank. Until now, things were going as well as could be expected. Because the down payment wasn’t cash, our credit had to be ran (no problems here). Since our credit was being ran anyway, the salesmen asked if he could tell Rick they could use that credit information to see if they could BEAT the rate given by our lender (again, no problem). So we get to the back (title has to be processed, POA, etc.) and after sitting through Rick’s sales pitch for the extended warranty, etc. (no offense taken, I understand everything’s got an extended warranty these days… but no thanks) he announced that they were indeed able to match the rate and so if we would just “sign here” they would do the financing (umm… wait. huh?). We explain that we appreciate it, but we are going to go with our lender unless there is consideration given to us to use them instead. His response was, in this order: - I’m sorry, my guy told me if we could match it you would use us so that’s why I went ahead and drew up the paperwork. (yeah, sorry, nice try – strike one) - I can’t adjust anything in the price of the car because it doesn’t matter to us who you finance through because your bank and our bank just pays us the same so it won’t matter to me who you finance through so let’s just keep it through ours. (we didn’t say you had to adjust the price… you can offer to beat the bank’s rate if you want our finance business - strike two) - Come on, if we do it through your bank I’ve got to reprint all these papers you signed and each month I have to do an extra step where you could just take the check from our bank and sign it over to your bank... (HUH? YOU were the one that changed what was agreed… IS THIS REALLY HAPPENING?!?) So Rick hems and haws and grumbles as he reprints two… COUNT THAT TWO… pieces of paper that had to be resigned after which he couldn’t get us out of his office quick enough. BUT WAIT! THERE’S MORE!!! So here’s the kicker: Two days later we get an email from our bank that AutoPark Honda processed our loan for the full purchase amount - apparently did not "count" the TWO THOUSAND DOLLAR check we gave them! So now it’s OUR job to go back and forth to protect our loan with the bank, our credit union for our down payment, and the “Not-very-nice-Rick” at the dealership for them to figure out how to fix all this and get back our check. Update: Within a week, our check was refunded back to us. More

My Experience at AutoPark Honda was Excellent! My Experience at AutoPark Honda was Excellent! Barbara Yarber was my Sales Consultant and she was very friendly and willing to answer all my ques My Experience at AutoPark Honda was Excellent! Barbara Yarber was my Sales Consultant and she was very friendly and willing to answer all my questions. Barbara's approach made my buying experience enjoyable and took the stress out of buying a new automobile. I was allowed to look and play with all the Honda Pilot options and ask questions without talking about price. I visited the showroom on two different days and I was never once pressured to talk price, monthly payments, or if I was going to trade in another automobile. I did not have this experience at other car dealers. Barbara asked me if I would like to test drive the Pilot and allowed me to drive the top of the line Touring model. Once my wife and I decided to buy the Honda Pilot we sat down with Barbara and discussed price for the first time. I made one counter offer and was very pleased it was accepted. There was no haggling back and forth. We quickly moved to the Finance department where John Watson assisted. John was very friendly and respectful. The entire process at AutoPark Honda was smooth and quick. I would like to thank the entire team at AutoPark Honda for making my buying experience the very best. Thank you! Chris and Amy Carlin More