Long Post read to the end
I just want to share my most recent experience that I had at Cary Leith Jeep Dodge Chrysler with both my sales associates and the finance manager. Words cannot express my Dissatisfaction and how unappreciate I feel after my experience on the phone with the both of them. I am still in tears and in aww of what they consider good customer service to loyal people who brought them multiple clients who purchased over $80,000 worth of vehicles in the past two years. She put my daughter in a 2018 Dodge Caravan , my husband in a 2013 Honda CRV, myself in two vehicles since knowing her. So please tell me why they have been so disloyal to me as a repeat customer . Well now let me tell my story...I know vehicles have their mechanical and maintenance issues from time to time but after buying a used car and only having it for a little over 30 days( November to January) you don’t expect to have issues immediately . At the beginning of the year 2021 I had three issues with my Nissan 2017 rogue it refused to start on three different days back to back and had to be jumped leaving me a female woman in the dark at night stranded not knowing how or when I was going to get home. I was devastated and alone and in tears . Calling out for help to my sales person who gave me hope in the beginning that it was just a simple issue that could be resolved by replacing a key fob dead battery. This was all a façade because it was never the key as an issue later finding out after taking it to a additional true mechanic that it was in actuality the battery calling back to the service finance person only to find out that the battery was not covered on the additional $1900 extended warranty which was added to my loan getting me into deeper debts with my brand new car. Begging and pleading for help as a former customer service representative I knew that they could do some thing to help appease this situation if I gave them the opportunity to help me and no one there would it was devastating and alarming to me that they pushed me to the side the battery was only $200 which had to come out of the pockets of my family during the time of a pandemic when money and funds are so tight . This battery would’ve been a drop in the bucket for a corporation as large as Leith jeep Chrysler to help a customer in need . Obstacles that I have to go through on a day-to-day basis to get to and from work to provide for my family are in insurmountable and the disrespect and disregard that I received from this company brings about hopelessness for me in this time of community support and coming together. I presented her with my road blocks and she gave me more to handle. I was not up for the challenge and just gave it to God to make a way for me and he didn’t fail me. I made a few phone calls to work on it and was able to get it resolved. As I said in my previous post ... Being a Breast cancer survivor I have been through many challenges of my own. I’ve had to overcome a lot of things with the help of many many kindhearted and caring people. I’m just sorry to know that good people are not out here at working hard to help people with simple issues like this at Leith Jeep Chrysler of Cary. They once had a smile on my face now nothing but contempt and sadness. To Ms Julie, Mr. Tye, and Mr. Cameron I hope you’re feeling well about your service and you are not going to get the opportunity to do this to any other people like myself again. I am truly hurt and And in disbelief that a company could do this to a loyal customer. I will never forget this all time that spent doing deals with you and for my family. You have made a mockery of our support to you and tear to our memories of what once was a good experience
I cannot not recommend you highly to anyone that asked me where is the best place to go and get their next car you have disappoint me deeply.
A very very dissatisfied customer