I visited this dealer twice, once at the end of December for service on my 2009 Rogue and once in mid-January to look at purchasing a new Rogue. As for the service, I went in at 8am and was told it would take about an hour. At 10:15 I was then told it would take another hour. It would have been nice to have been told sooner about the delay, as I had not planned on spending the entire morning at the dealership. However, I can forgive that oversight as they are new, and still working the kinks out. What I can not forgive, however, is how I was treated a few weeks later when I went back to buy. When I went on the test drive of the vehicle, I was teaching the salesperson things about the car - basic things that she should have known. When it came time to talk numbers, I felt that they did not take me seriously as a buyer to the point of trying to take serious advantage of me. William Rodgers, in particular, was insulting and difficult to work with. I would not go here expecting any good deals, or even the ability to negotiate at all, especially if you are a woman. Unfortunately for them, I'm smart, I do my research, and I refused to be bullied by their sales tactics. Oh, and the sales tactics! They were SO scripted it was almost funny, from the "circle the payment you want" to the phone call several days later saying "I talked to our general manager and I have some great news for you!". Well sorry...I wound up buying at another dealer for a full $8,000 LESS than their initial quote, for a NICER vehicle.