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Leonardtown Ford
Leonardtown, MD
51 Reviews
At Leonardtown Ford, our commitment revolves around community engagement, customer service, and the providing top-notch vehicles that align with the demands of your lifestyle. We firmly believe that our cars stand out for their exceptional quality, meeting your diverse requirements.
Feel free to reach out to us with any inquiries; our dedicated staff is eager to address your questions promptly. Leonardtown Ford looks forward to the opportunity to serve you and build a lasting relationship.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 51 reviews
May 19, 2012
Went to dealership and purchased a 2006 Expedition. My sales person Bill was the best part about this dealership! Once it came time to speak with the finance department it started out a little rocky but w sales person Bill was the best part about this dealership! Once it came time to speak with the finance department it started out a little rocky but we came to an agreement. Me and my wife had decided on a payment and we were going to stick to it. We finally came to an agreement on the terms and signed the paperwork. We could not get the warranty as that would put us above our price but we were okay with that because we know a reasonable mechanic.The next day I got a call stating that they had some great news for me and that they would explain more when I got there. When I arrive John stated that they had gotten my interest lowered almost three percent but the price of the vehicle would increase by $300, which I was okay with. John reprinted the paperwork, I signed thinking the only thing that had changed was the rate and subsequently my payment as they had stated that it would. Everything was going great and I finally had a vehicle to put my kids in without them on top of each other. The next day I got up early to wash the dirty car they had sold me(I wanted to clean it myself anyway), no big deal until I saw the rust spot on the roof near te rear hatch. I immediately took the truck there for them to see and NOBODY knew the damage was there! They wanted their body guy to take a look so I dropped the truck off and they told me that it would cost $1000 to fix and that they would pay $600 with the rest to be my responsibility. I wrapped my head around that and moved on.............until I got my statement for my first payment and it was $48 higher from the warranty was added! The very same warranty we did not want! Apparently I had signed for the warranty the second day when I came in to LOWER my payment? At this point I don't even know what warranty I have! John the finance guy doesn't remember our situation even though we had been at the dealership 1-2 times a week for one issue or another. I didn;t want the warranty and got it anyway! I will NEVER EVER buy from them again!!!!! I will be honest and say that they got a deal done for my family that nobody else could get done due to my wifes credit but the service and the ethics are LACKING! Bill my sales guy, like I said was great! I wish he would move to a dealership that actually knows how to make up for their mistakes!!!!! I did't want anything other than for them to remove my warranty and get my payment where I was told it would be. Apparently for them it was to much to ask! They would rather my payment be higher and pay interest on a warranty that I didn't want in the first place.I understand that they do have limitations on what they can and cannot do but when they started making me feel like I was crazy and that John would never do such a thing! At some point I will get my warranty paperwork so I can use it if I have any issues. I am about 95% sure I will not because apparently I signed for the most basic warranty(powertrain) they have but payed the same as what I paid for my bumper to bumper warranty on the vehicle I had bought from them just last year. Between me and my parents we have bought 6 cars from them in the last 5 years!Maybe the changed some staff around but NEVER AGAIN! More
by jwright31
Employees Worked With
John Ryan/John/Bill
