Les Mack Ford LLC

Took 5 calls to get in touch with the salesman. Found oil leaks, broken upper engine mount and later warped brake rotors on the used car. None of these items were listed on the data sheet. Sales Found oil leaks, broken upper engine mount and later warped brake rotors on the used car. None of these items were listed on the data sheet. Salesman, manager and service manager argued that these were not really leak or broken parts. Would not talk about reducing the price. Lousy salesmanship. Would not recommend. More

I bought my latest car here after being referred by my mom. Carson Smith and Troy Kerkenbush were a pleasure to work with. I am very happy with how helpful and hard-working they were from the start to the mom. Carson Smith and Troy Kerkenbush were a pleasure to work with. I am very happy with how helpful and hard-working they were from the start to the end of the process. I am very happy with my car and highly recommend Les Mack! More

Where do we even begin?!?! We were led to Les Mack by my father in law, who had been looking for a new truck for around 6 months. He had gone to a large majority of dealerships, and was not happy with eithe father in law, who had been looking for a new truck for around 6 months. He had gone to a large majority of dealerships, and was not happy with either the truck, the service, or both. He made the 1.5 hour drive from their home to Lancaster, and as soon as they stepped on the lot and were greeted, they knew this trip would be the one. They initially bought a used 2017 Silverado. Absolutely loved it. They signed the paperwork on a Tuesday, and were set to pick it up on Saturday. Well, Wednesday my father in law had gotten a call from another dealer, with a very competitive and enticing offer. He called up Gary Whittaker immediately and told him the situation. Gary worked his magic, and was able to get my father in law an even better deal on a BRAND NEW SILVERADO. They made some changes, Gary worked even more magic, and traded the paperwork in on the 2017, and walked away with the 2019! The truck of his dreams! Gary spent so much time with them to make sure that they understood every aspect of their new vehicle (which was no easy task) and was just an absolute JOY! My husband had gone with his dad to pick up his new truck and got to talking with the Sales Manager Brian, and explained to him that my husband was looking to purchase me a new truck for my birthday. I had a VERY specific F150 that I was looking for. We had given up on buying right now, because we were just not able to find it. My husband took Gary’s number, and they remained in contact over the next couple of days. And Gary called my husband with the best news! Brian and Gary worked their magic AGAIN, and were able to locate my DREAM TRUCK! My husband was so impressed with these two, and their dedication to us, and finding exactly what we wanted! We ended up buying ourselves a brand new Ford F-150 just one week after my husband’s father bought his Silverado. We picked up my truck just before my birthday, and to my surprise, my husband had a bouquet of flowers waiting for me in the truck all with the help of Gary! He went out of his way, and above and beyond for our entire (difficult, and picky) family and we are so grateful for him! And Brian too! Thank you to everyone at Les Mack for these AMAZING experiences! We will always recommend you to everyone! More

search for a different vehicle We had some issues with our old vehicle, and the service department at Les Mack Ford was absolutely great in working to make things right. They did al We had some issues with our old vehicle, and the service department at Les Mack Ford was absolutely great in working to make things right. They did all the maintenance and repairs from the time the vehicle was new, and always did it in a polite and professional manner. When it came time to purchase a new vehicle, we knew we would be given a fair trade in value for our old SUV. Working with the sales people was truly a pleasure as we talked about the type of vehicle that would best serve our needs. I would like to thank Gary Whittaker for showing us what was available and answering all our questions. After making the decision to go with a new F-150, and all the "dealing"was done, Gary went over all the aspects of the operation of the truck and the options it came with. He is very knowledgable with the Ford Sync system, and getting it personalized to us was done quickly and effortlessly! That's the way it is at Les Mack Ford!! Every person there knows their job and does it well and with a smile! More

Got us what we wanted at a great price! We had been looking to replace our SUV that was ten years old for over six months. We have been so happy with our 2014 Fusion Eco-Boost, that we deci We had been looking to replace our SUV that was ten years old for over six months. We have been so happy with our 2014 Fusion Eco-Boost, that we decided to pursue a new Escape 4WD with the 2.0L Eco-boost engine. Brian allowed us the opportunity to test-drive several Escapes with various engine and option packages. The extras we were looking for on our Escape became a challenge with inventories shrinking as the end of the model year was drawing to a close. Brian found us the car we wanted and completed a dealer trade in 48 hours! Gary Whittaker then took over in arranging to get the car to Lancaster and assuring our satisfaction, top to bottom, bumper to bumper! Gary was also great walking us through the syncing of our phones to the Sync 3 system. Customer service was a #1 priority: Gary answered every question we had about the purchase process and the vehicle by way of email, telephone, and face-to-face. Ben was able to find us a great financing rate as the purchase process went smoothly. This is the fourth vehicle we've purchased from Les Mack. We are extremely happy and feel fortunate to have developed a level of trust with the entire staff, Sales and Service, at the Les Mack dealerships. More

Great Customer Service All features was explained to us from our first visit to end of purchase making easier decisions on what we were looking for. We have purchased cars All features was explained to us from our first visit to end of purchase making easier decisions on what we were looking for. We have purchased cars from Les Mack's for many years. Highly recommend them. More

4th purchase We recently purchased our 4th vehicle from Les Mack and have worked with Gary Whittaker each time. He and Richard have been wonderful making sure you We recently purchased our 4th vehicle from Les Mack and have worked with Gary Whittaker each time. He and Richard have been wonderful making sure you are getting exactly what you want while giving you the best price. They care even after the sale! More

Purchased SUV Gary was very personable and he got back to me quickly if I texted him with questions. He took time to thoroughly explain all the technical options t Gary was very personable and he got back to me quickly if I texted him with questions. He took time to thoroughly explain all the technical options that came with my 2016 MKX. Ben was also helpful with the financing component. Gary and Ben were excellent and I would recommend working with them if buying a used or new car! More

Very nice! Gary helped us buy our 2016 Ford Flex. We found the vehicle online via their website, and drove over 2 hours on a Saturday to test drive it... Gary wa Gary helped us buy our 2016 Ford Flex. We found the vehicle online via their website, and drove over 2 hours on a Saturday to test drive it... Gary was awesome! He not only stayed late on a Saturday to work with us, but went over the vehicle in very good detail. He even got in and scrubbed out some spots for me. He gave us his personal cell # to answer any questions we had over the weekend and in the future. He then met us half way for us to pick up the car. He sat with us in a parking lot for over an hour going thru every single detail / navigation features. We will definitely go to him in the future with our vehicle needs. He is trustworthy and reliable, he answered all of our questions thoroughly and made sure we were taken well care of! Thanks Gary! - Michael and Amy Smith More

Great Experience Gary W. helped us purchase our 2015 Buick Verano. Gary was personable and willing to work to close the sale. Gary was willing to provide his own pho Gary W. helped us purchase our 2015 Buick Verano. Gary was personable and willing to work to close the sale. Gary was willing to provide his own phone number to answer any questions over the weekend. Great guy to help you buy a vehicle. More