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Lester Glenn Buick GMC - Service Center

Toms River, NJ

1.5
12 Lifetime Reviews Review Dealership

12 Reviews of Lester Glenn Buick GMC - Service Center

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August 11, 2020

"so after fiving them 5atara after my purchase weve had..."

- tires13

so after fiving them 5atara after my purchase weve had problems. i was harrassed to get truck back to dealer for recalls that if they werent performed the dealer wouldnt be paid for the truck via their rebates. during covid that wasnt happening on both ends. finally when thinga settled they were great. picked it up from my driveway left me a loaner truck did the recalls and brought it back. they got what they wanted. so here is where it goes wrong. they got what they needed and ive had a few conplaints on the brand new truck. noises. shaking etc. not normal stuff. i am a dealer tech by trade and now own my own shop. i deive these trucks every single day so that being said i waa told that the noises were normal. the noise is absolutly crazy when you start the truck. told me it was a "high torque" starter which it is however isnt supposed to make noise. i cant do 65-75 on the highway it feels like truck is falling apart. mind tou this is going on from mile number 1. ive contacted them and they told me now for 3 weeks they were going to do the swap again for me. wach time making an appointment to pick up and no one ever shows up. thats days out of work now waiting. when i call its always something and depending who you speak to a different story. so the after care is terrible. they really just want a quick sale and be done with you. beware of that. i stil maintain that my buying experince was great. service as usual is the problem. hey but what do you expect from NJ dealers. im going to call GM and ask them for help and see how that goes. im stuck woth a $72,000 truck that makes noise and cant drive on the highway. totally ridiculous. i think i will start the lemon law process and let the 6 yes 6 family and friends know who i sent there to lease and purchase whats going on. id say they wont go back. 4 are coming off lease as of next month. thank you.

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Recommend Dealer
No
Employees Worked With
stacy service writer
Aug 12, 2020 -

Lester Glenn Buick GMC responded

Frank, we understand that our service manager, Bernie, has reached out to you to make arrangements to pick up your vehicle and take a further look at it. If you have any additional questions, please do not hesitate to reach out to Bernie who will be happy to assist you. Thank you for providing your feedback!

June 24, 2019

"extreme laziness"

- Shaun

My wife's Buick Lucerne had a notification for a special coverage to be performed. This was a defect from general motors that had the clips of the back seat contacting the back seat fuse box causing the fuel pump relay to short out and causing the car not to start. In order to fix the problem correctly the fuse box needed to be replaced and a low profile relay installed along with trimming the back seat clips. The car was ok for a couple of months, then started acting up. Upon my investigation I noticed my past work order stated that the fuse box had already been replaced. This was a complete LIE.The only work Lester Glen performed was to replace the relay. One minutes worth of work. They also failed to trim the seat clips which was the main cause of the problem. When I stopped in to see them they said the special coverage had just expired. Can't help you. Very sad. I could never purchase another car sold by LesterGlenn. Not there to help you.

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Recommend Dealer
No
Employees Worked With
First name was Bill
Jun 24, 2019 -

Lester Glenn Buick GMC responded

Shaun, thank you for leaving feedback about your service visit. We are sorry to hear about your experience and have discussed your visit with our management team. We understand that our team has been in touch with you and have helped find a resolution to replace the fuse box on your wife's vehicle when the part comes in from GM in approximately 3-5 days. We apologize for any inconvenience or miscommunication and appreciate your patience and understanding. If there's anything further we can assist you with please don't hesitate to reach out to our team that you are currently working with. Thank you!

June 01, 2017

"EXCELLENT SERVICE AS ALWAYS"

- Angie08721

I cannot begin to tell you how perfect the service was today. I have never had a time when the service was not perfect. Today I needed a loaner car and it was a smooth transition from the service department to the car rental office and they even provided me with the same year car and make as my own so I had no problem driving the car. The Service department of GMC is the place I would recommend to anyone if you have a GMC car.

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Recommend Dealer
Yes
Employees Worked With
John McFall
Jun 05, 2017 -

Lester Glenn Buick GMC responded

Thanks so much for taking the time to leave us this review! We're thrilled to hear about your experience with our dealership and that our service team was so helpful with everything. It's awesome that everyone was so efficient and got you into your loaner car quickly and easily. That's how we like to do it every time and we're very happy we made it happen for you. Thank you so much for your feedback and recommendation and we hope to see you again soon!

March 16, 2017

"Courtesy,Professional,Personable!"

- Joe6890

John is an easy person to get along with and represents his profession with kindness and ease.Thank's for the great service on 3/16/17 at 7:00 AM

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Recommend Dealer
Yes
Employees Worked With
John Mc Fall
Mar 16, 2017 -

Lester Glenn Buick GMC responded

Thanks a lot for leaving us this great review! We are so happy to hear about your experience with our dealership and that John was so helpful while your car was being serviced. We appreciate your positive feedback and we hope to see you again soon! Thanks again and enjoy!

January 31, 2017

"service"

- William Noe

Dealing with Bill Peak in the service dept, was a pleasure, very efficient. Making Appt,Getting in lane for service, and paperwork was very fast.

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Recommend Dealer
Yes
Employees Worked With
Bill Peak
Feb 08, 2017 -

Lester Glenn Buick GMC responded

Thanks a lo for taking the time to leave us this review! It's awesome to hear that Bill was so helpful with everything and that your service experience was quick and easy. We appreciate your feedback and we hope to see you again soon!

September 06, 2016

"The worse experience at this place..never would recommend.."

- Donna14

They commit fraud. Would never bring my vechile for service nor would I buy a vechile from this dealership.the worse dealership in Toms River ever single one of Lester Glenn dealerships commit fraud.. The worse service department I have ever dealt with.. I brought my vehicle in for a recall and they told me had to pay for it..Are you kidding me?? FRAUD.. They did an oil change and never tighten the oil filter and I had oil leaking throughout the entire engine...All over my driveway.. They are definetly not certified to work on anyone's vechicle..Horrible experience would not recommend to anyone..

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Recommend Dealer
No
Employees Worked With
Other Employees : Ray Trimble, Stacy Myers
Sep 07, 2016 -

Lester Glenn Buick GMC responded

Hi Donna, thank you for your review and we're sorry to hear about the way things transpired with our service department. We spoke with our Service Manager and he is familiar with your situation. One of our team members will be reaching out to you shortly to further discuss everything with you. Please let us know if we can help you with anything else going forward. Thank you again.

October 08, 2015

"Best service around!!"

- LauraC

I have had my car for over 5 years now and over those years I have brought my truck through Lester Glenn's gmc/Buick service many times. Whether it be normal oil changes, mystery noises or new tires and brakes I have always left with the best customer service experience! Bernie helm and William peak are always quick to get me in and out with a smile!! I can not say enough about the service or the friendliness of this dealership/service!! Great job Bernie and crew!!

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Recommend Dealer
Yes
Employees Worked With
Bernie helm, William peak, Bill Mallek
Oct 09, 2015 -

Lester Glenn Buick GMC responded

Hi Laura, thank you so much for this review! We're thrilled to hear about your experience with our Service Department and that Bernie and William were so accommodating to you during your time with us. It's awesome to know that they were able to get everything done in a timely manner. We look forward to seeing you again in the future! Thanks again!

October 06, 2015

"Best service department!"

- Verysatisfiedcustomer

I just wanted to thank Mr. Bernie Helme, Mr. William Peak, Mr. John McFall, and Joe (my favorite technician) for all the outstanding customer service they have provided me with on my many service appointments. Due to the trust I now have with all these professionals, in addition to servicing my GMC Acadia, I am now servicing my son's Chevrolet Malibu at GMC as well. I highly recommend Lester Glenn GMC to all my colleagues and family members. Although my daughter is an employee of Pine Belt, I still remain loyal to LesterGlenn. That speaks volumes regarding your outstanding service. Thank you gentlemen. I sincerely appreciate your honesty and prompt, courteous service.

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Recommend Dealer
Yes
Employees Worked With
Mr. Bernie Helme, Mr. William Peak, Mr. John McFall, Joe (technician)
Oct 07, 2015 -

Lester Glenn Buick GMC responded

Thank you so much for leaving this great review! We are beyond thrilled to hear about your experience with our Service Department and that everyone has been so helpful during your service appointments. We are very flattered (and happy to hear!) that you have chosen us for your service needs; we only look forward to continuing our relationship. Thank you so much again and we look forward to seeing you again in the future!

August 05, 2014

"Horrible Service Tech"

- tfboro

I recently took my brand new 2014 Yukon Denali in for service. Where do I start? My driver seat was making noise and took in to be serviced. When I got my car back after being serviced the seat was still making noise and the back panel of the driver seat was damaged. They so did an oil change for the first time. A few days later after the oil change I noticed that my interior oil change was dropping and noticed spots on my driveway. Unsatisfied with the service tech I took it to another dealer Freehold GMC. Once there I was informed the oil filter was not tighten and reason for the leakage and the driver seat rear panel was ripped out and the reason why it was not staying in place. I could not believe what Lester Glenn had done to my brand new car. I have no faith in their service tech and would not recommend them to anyone.

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Recommend Dealer
No
Employees Worked With
Service
Aug 18, 2014 -

Lester Glenn Buick GMC responded

Dear Reviewer, We have made several attempts to reach out to you and resolve your concerns. We have left messages for you to contact us, but have not heard back from you. Please contact our Lester Glenn Buick GMC service manager so that we may resolve this matter. Sincerely, Lester Glenn Management Team

August 21, 2013

"Truly appreciated that LGB reached out to me to schedule..."

- this1s4me

Truly appreciated that LGB reached out to me to schedule my first complimentary maintenance check for my '13 Buick Regal GS. As always, Ray in Service was very helpful and my car was ready for me as promised.

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Recommend Dealer
Yes
Employees Worked With
Ray Petito
Aug 22, 2013 -

Lester Glenn Buick GMC responded

Thank you so much for your business and taking time to write a review about our dealership. We truly appreciate it and wish you and your new vehicle well. Sincerely, Lester Glenn Management Team

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