I dropped my truck off back on Jan 23rd after being involved in accident. My insurance company (Progressive) set up the repairs with Lester Glenn Collision. The truck was to be finished in two weeks. We did not here from anyone regarding our truck for two weeks. We then proceeded to called Lester Glenn collision to check the status of the truck. We left several messages with the collision center but never received call backs. Finally, I got through to someone and find out no work was being done on my truck. I then proceed to inquire why it hasn’t been worked on. We were told no work could be done on the truck until the insurance company gives the OK. We understand the steps but why didn’t Lester Glenn call us and give us an update. We could have contacted the insurance company to see what the hold up was but instead my truck sat for two weeks with nothing being done. Now if that wasn’t bad enough we were told the truck would be complete on Wed the 20th Of Feb. No problem. My wife called to tell Lester Glenn she was unable to pick up the truck on Wed due to other commitments. They said no problem you can pick it up on Thursday. I took off Wed and called to see if I can pick up the truck. Lester Glenn proceed to tell me the truck wasn’t ready because they wanted to wash, wax and clean the truck. I thought that would be good. The next day my wife called(Thursday) to set up a pick up time. She was told the truck needs another part and it should be in by this afternoon. How are you going to lie to me by saying you are cleaning the truck but actually still repairing it? Not good customer service. I didn’t end up getting the truck back until Friday still not complete. We are still waiting for the push bar to come in. I called on Wed or Thur (Feb 27 or 28th) to see if the push bar was in. I then found out the push bar was not even ordered yet. They could not find the push bar we wanted for the truck. That would have been nice to know considering my wife went into Lester Glenn and showed them exact part and where to get it. Now it would have been nice if someone would have contacted us about the part. Never happened. Now my wife contacts the insurance company and they claim to have ordered the part and it should be here Monday Mar 4th. My insurance company is telling me one thing and Lester Glenn is telling me another. Everyone was quick to take our deductible but we aren’t getting the results required by Lester Glenn. It is now the 7th of Mar and we are still waiting for the push bar. We were told the push bar would be in on Monday Mar 4th. Never came in. I contacted Lester Glenn again to find out the push bar will be here on Tuesday or Wed. Never happened. My wife calls Thur (Mar 7th) to see what the status of the push bar. She was told the have the push bar but don't have the lights for it. They claim by Tues (Mar12) we will be able to bring the truck in to be finished. It has been a nightmare dealing with Lester Glenn. I would not recommand this company to anyone
As of March 19, 2013.....
After writing this letter and contacting other individuals at Lester Glenn Collision, the work on my truck has been completed. Thank Goodness. In the end they did attempt to "make it right". I acknowledge that not everything goes as planned and that things do happen that can't be controlled. However, this was chaos. I was compensated, but was then asked to go online and update this post. WHAT? That conversation should have never happened. It should be up to me whether or not I want to update this post. To make it better, I was asked at least 2 more times to update it before it posts. End result, I am glad this is over with. And by the way, I am changing insurance companies as well because of this issue.