Lewisville Volkswagen - Service Center

Ryan was great to work with. He listened to what I needed done to the car, and he and the mechanic got it taken care of. I really like the video provided by the mechanic. He p He listened to what I needed done to the car, and he and the mechanic got it taken care of. I really like the video provided by the mechanic. He pointed out a couple of items that were of concern, but there was no pressure. Much appreciated. More

I showed up on the wrong day and they were able to fit me in for an oil change and tire rotation so I wouldn't have to return on my originally scheduled day. Staff was very courteous and helpful. in for an oil change and tire rotation so I wouldn't have to return on my originally scheduled day. Staff was very courteous and helpful. More

Tim Larsen was excellent. I was very satisfied with the service, communication, and professionalism of Bobby Becks Volkswagen. I was very satisfied with the service, communication, and professionalism of Bobby Becks Volkswagen. More

i have always, over the last twenty years, received exceptional quality service and treated courteously exceptional quality service and treated courteously More

over the last twenty years, i’ve always been treated courteously with a professional quality of service! courteously with a professional quality of service! More

Great experience, my service advisor was very friendly and kept me informed about the status of my car. and kept me informed about the status of my car. More

Waited on me as soon as I arrived. All was nice and friendly.and finished up before time was up. All was nice and friendly.and finished up before time was up. More

I was very frustrated with my level of service and overall experience. They asked me to bring the car back multiple times and at one point held it for several days without offering a loaner vehicle or overall experience. They asked me to bring the car back multiple times and at one point held it for several days without offering a loaner vehicle or even having the part on hand. When I picked it up they said they would call me when the part came in. After several weeks of not hearing from them I called them to see if they had gotten it. They had my part, but no one reached out to schedule with me. It took them 3 months to replace the part, and if it weren't for the warranty I had with them I would have gone literally anywhere else. More

Staffing seems to be a grave issue for most businesses these days. Lewisville VW is no exception. Melissa does a fine job as a service writer/etc. I appreciate her personable and competent presence. O these days. Lewisville VW is no exception. Melissa does a fine job as a service writer/etc. I appreciate her personable and competent presence. One counsel: under promise and over deliver. Don't tell me what I want to hear, tell me the way it is. More