Lexington Park Ford Lincoln

No customer loyalty I have purchased 2 new F-150 Lariats from Lexington Park Ford. Recently I had my truck in for a routine oil change and tire rotation. The service mana I have purchased 2 new F-150 Lariats from Lexington Park Ford. Recently I had my truck in for a routine oil change and tire rotation. The service manager called me to say the lug nut covers on one wheel were stopped and they would need to replace all of them. I agreed and when I arrived to pick my truck up, was stunned to find out they charged me labor to remove the stripped lug nuts. Although it was only less than half an hour labor, they added insult to injury when I saw what they charged me for 5 lug nuts. I explained that there should be no labor charge and the service manager wanted to argue with me. I have since started taking my truck to Leonardtown Ford where the service manager understands customer loyalty. So, I’m the end, Lexington Park Ford lost my business both in the service department and on the showroom floor for what amounted to about $35.00 worth of. Labor. All about principle. More

Great Experience Traded in our 2014 Dodge Durango for a 2016 Ford Explorer in November 2017. Super happy with how smooth the entire process was. Now I regularly mainta Traded in our 2014 Dodge Durango for a 2016 Ford Explorer in November 2017. Super happy with how smooth the entire process was. Now I regularly maintain our vehicle with the service department who is always so helpful. More

Service department needs help I was 1st in line for a Saturday service, "The works". The scheduled service went on a timely manner but the closing of the work order did not. My tru I was 1st in line for a Saturday service, "The works". The scheduled service went on a timely manner but the closing of the work order did not. My truck was sitting outside the service entry for 25 minutes before I was told it was competed. More

STAY AWAY FROM THE SERVICE DEPARTMENT I purchased an extended bumper to bumper warranty through this ford dealer. I went there a week ago to have them relook at the speakers again. I tol I purchased an extended bumper to bumper warranty through this ford dealer. I went there a week ago to have them relook at the speakers again. I told them that they go in and out intermittently?, the service guy told me that it may or may not be covered. If it was a particular part it would be, but then again it may not. Regardless I would have to pay the $100.00 copay either way. Then there has been an issue with a rubbing noise that had been going on for a couple of years, of course they can't recreate it when I take it to them. So since my truck is out of the 5 year 60,000 mile warranty I brought it to a real mechanic. He and I test drove it and he said the noise is coming for the rear end. Even though it a 2011 F150 with only 53k miles on it, I had to replace the 4 wheel drive actuator hubs and the rear differential at my own expense. The mechanic who fixed the issue said the rear was improperly put together and he found metal shavings in the transfer case, service people don't care about warranty work or the problems you have with a vehicle. Yes the sales department is good at what they do, but the service department doesn't want to fix ANY issues that are supposed to be covered by a warranty. To seal the deal, I needed to replace the fuel door hinge, it's made of cheap plastic and broke. This ford dealer wanted $80.00 for the part and another $80.00 to install it. I refused to pay for something that should be covered by a warranty. So I located the same part from a ford dealer in Rhode Island for $54.00 including 3 day delivery. I'm not mechanically inclined but I was able to replace it in 30 minutes without an issue. This dealership just wants to rake you over the coals for parts and labor. Stay far way from the service department. More

Great Experience! I was 10K upside down in my trade so I was nervous about trying to get a new vehicle. After visiting several other dealerships in the area and getti I was 10K upside down in my trade so I was nervous about trying to get a new vehicle. After visiting several other dealerships in the area and getting nowhere, I went to Lexington Park Ford. My salesman was awesome. He wasn't pushy and he was very helpful! More

6.5 hours later Had a 1030 appointment to have an oil change and tire rotation on our F150 that was purchased at the same dealership, after 4 hours, it wasn't ready, Had a 1030 appointment to have an oil change and tire rotation on our F150 that was purchased at the same dealership, after 4 hours, it wasn't ready, finally at 5pm, they called to say it was done. This is not the first time we've had issues with wait times for oil changes, but at this point, we will never return to this dealer for service issues. We've been loyal to a fault. It's not our only Ford that we've taken here, but this was our last. More

Stay FAR away from this place. I was sold a F-150 recently. This was absolutely the worst experience I have EVER had.Not only was I lied to about the fuel economy and features of the truck. I was als recently. This was absolutely the worst experience I have EVER had.Not only was I lied to about the fuel economy and features of the truck. I was also mislead about the pricing. From what I have looked up on the internet. Mr. Midkiff is nothing more than a con man.Shame on LEXINGTON PARK FORD for having this guy represent your dealership. More