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Lexus Escondido

Escondido, CA

3.8
864 Reviews
Call Dealership (760) 291-8374

1205 Auto Park Way

Escondido, CA

92029

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864 Reviews of Lexus Escondido

January 23, 2022

As always a very comfortable setting to wait while they service on one’s car. More

by GUSTAVO1.BIDART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ivko
Report | Print
Feb 01, 2022 -

Lexus Escondido responded

Hello Gustavo1.Bidart, Thank you for your positive feedback and for taking the time to send in a review. We are happy to know that our team was professional and helpful and we hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

January 23, 2022

Great service from Adam. I appreciated that he altered my service plan and took care of a dent for me. More

by JAY.CAMPBELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Smidt
Report | Print
Feb 01, 2022 -

Lexus Escondido responded

Hello Jay, Thank you for sharing your experience with us and for taking the time to send in a positive review. We are happy to know that our team was professional and helpful and took care of your service needs. We hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

January 22, 2022

We especially liked attentive, no pressure sales person. He was understanding of questions older customers ask. Courteous. He made purchasing a car a pleasant experience. More

by laurajeandodds
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bothwell, Andrew Wells
Report | Print
Jan 25, 2022 -

Lexus Escondido responded

Hi laurajeandodds, We are glad you had an awesome experience with Dan Bothwell! We hope we continue to serve you for years to come. Best, Lori Smith Customer Relations Manager lsmith@lexusescondido.com

January 22, 2022

What a great team at Lexus Escondido! Always courteous, helpful and welcoming :-) I don’t think I would ever take my vehicle anywhere else. More

by Roseingala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ivko
Report | Print
Jan 22, 2022 -

Roseingala responded

Yes

January 22, 2022

Always great and prompt service, Service team pays attention to detail and love video we get on car. Thank you Matt!! More

by zimmerss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ivko
Report | Print
Feb 01, 2022 -

Lexus Escondido responded

Hello zimmerss, Thank you for taking the time send in a positive feedback and sharing your experience with us. We are happy to know that our team was professional and helpful. We hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

January 22, 2022

Speed of service in waiting area much improved over last visit. Phone delays to service desk still very slow. More

by NBASSETT17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ivko
Report | Print
Feb 01, 2022 -

Lexus Escondido responded

Hello NBASETT17, Thank you for sharing your experience with us. We are happy to know that our team was professional and helpful and will work on improving the response to the the service desk. We hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

January 22, 2022

Fast and friendly service. Very satisfied with my experience. Shaynah is a great advisor. Thank you! More

by ELFIERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaynah Anderson
Report | Print
Feb 01, 2022 -

Lexus Escondido responded

Hello ELFIERMAN, Thank you for sharing your experience with us and for sending in a positive review. We are happy and pleased to know that our team was professional and helpful and took care of your service needs. We hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

January 22, 2022

Over all from choosing the car I like to the people who assisted till the closing the contract it’s excellent .the transaction is very detailed. Introducing the features to my new car illustrated clearly. More

by IMELDA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember her name but she’s from the costumer service who texted me the next day , Emiliano Barajas, Patrick Garland
Report | Print
Feb 01, 2022 -

Lexus Escondido responded

Hello Imelda, Thank you for taking the time and sending in a positive review and for sharing your experience with us. We are happy to know that our team was professional and helpful. Thank you for placing your trust in us and we hope to see you again soon. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

January 22, 2022

Great easy and quick experience during this market shortage. Really appreciated everyones professionalism. Great experience! More

by Van123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Graham
Report | Print
Feb 01, 2022 -

Lexus Escondido responded

Hello Van123, Thank you kindly for taking the time to send in a positive review. We appreciate you doing business with us and our happy to know that our team was professional and helpful. We hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager lsmith@lexusescondido.com

January 21, 2022

Everyone there has been absolutely wonderful until Wednesday night. Receptionists was so rude. Very surprised. It is not fair to the rest of the team that work so hard .if that had been my first time More

by Proudjo3jk
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James front desk 5 stars. The other gentleman that works the front 5 stars Christie front 5 stars. Not sure who was working on Wednesday night but I would rate her a negative 5. So rude and unprofessional. , Sam Hajjiri, Shaynah Anderson
Report | Print
Feb 01, 2022 -

Lexus Escondido responded

Hello Proudjo3jk, Thank you kindly for taking the time to share your experience with us and for the positive feedback as well. We completely apologize for any inconvenience caused. I am so sorry that your visit here with us with regards to customer service fell short of expectations. We hope to be be able to serve you in the future and thank you choosing us. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

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