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Lexus Escondido
Escondido, CA
864 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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864 Reviews of Lexus Escondido
Verified Customer
January 20, 2022
I’ve been very happy with Matt in particular. He’s done a great job helping me take care of my favorite car ever! Recently, I knew I needed new tires so I began price shopping - Discount Tire, Costco - Lexu great job helping me take care of my favorite car ever! Recently, I knew I needed new tires so I began price shopping - Discount Tire, Costco - Lexus Escondido was able to get me better tires for very nearly the same price as Costco! They do a thorough inspection every time. I appreciate their professionalism and personal attention. Highly recommend Lexus Escondido Service! More
by Lilly
Employees Worked With
Matt in Service
January 20, 2022
We would like to thank Marvin for helping us. He deserve to be the number 1 salesman in your branch if not the whole California branch. Carlsbad Lexus salesmen should learn from him the way he treats custom to be the number 1 salesman in your branch if not the whole California branch. Carlsbad Lexus salesmen should learn from him the way he treats customers and in providing facts on the car/SUV. Awesome guy. More
by chris_semano
Employees Worked With
Marvin B Graham
January 20, 2022
Gurmeet was very professional and honest. He really took care of me. He was a please go work with. He met all my expectations and it was a wonderful experience! I see why he does so well. I would refer him care of me. He was a please go work with. He met all my expectations and it was a wonderful experience! I see why he does so well. I would refer him to any of my friends! More
by AOSKAM
Employees Worked With
Gurmeet
January 20, 2022
Bailee, my service representative scheduled my appointment, we went over the required service, he estimated the time and it was on time. Made the process so easy. Very professional. appointment, we went over the required service, he estimated the time and it was on time. Made the process so easy. Very professional. More
by aliniguez
Employees Worked With
Bailee, Lori Smith
January 20, 2022
I’ll never take my car anywhere else. Friendly, informative, and very professional. Best customer service I’ve experienced in a while. Took care of my concerns with my car. Couldn’t have asked fo informative, and very professional. Best customer service I’ve experienced in a while. Took care of my concerns with my car. Couldn’t have asked for anything more. More
by Angel Cook
Employees Worked With
Matthew Ivko, Natali Panlaqui, Natali Pan, Lori Smith
January 20, 2022
Aaron's customer service was outstanding. My previous advisor Shayna was great too. One suggestion would be that when the dealership texts that your car is ready make sure it really is. The last few time advisor Shayna was great too. One suggestion would be that when the dealership texts that your car is ready make sure it really is. The last few times I've been in for service I've received a text telling me my car was ready only to be told when i got there and after i paid that they were just finishing up the carwash. Each time I waited an additional 20 minutes for my car to actually be brought out for me. Its annoying. Maybe hold off on texting that car is ready until it really is? Thank you. More
by 1nutellanut
Employees Worked With
Aaron, Shayna
January 20, 2022
Great service!!! Accommodated my busy schedule and me Great service!!! Accommodated my busy schedule and me going out of town. Hassle free transaction :) Great service!!! Accommodated my busy schedule and me going out of town. Hassle free transaction :) More
by Kimberlyizzo
Employees Worked With
Natali Panlaqui, Natali Pan, Lori Smith
September 25, 2021
I purchased a car from this dealership in Dec 2019. In May 2020 at a routine service, I was told that the tire tread was low and they never should have sold me that car with those rear tires. It was deter May 2020 at a routine service, I was told that the tire tread was low and they never should have sold me that car with those rear tires. It was determined they would cover the cost of 2 new rear tires, and I ended up purchasing 2 front tires as well. I did not get the car back for 10 days, but the tires felt fine once I finally got my car back. Here we are, Sept 2021, and I take my car in for some routine maintenance and I'm told that the rear tire tread is dangerously low and I need to have them replaced. I have put 16K miles on these Michelin tires that are warrantied up to 45K miles. I reached out on Sept 23rd and was told that they were busy but would call me back, no call. I reached out on Sept 24th and was told they were too busy yet again, and the receptionist said that she HOPED someone will call me back (which is an unacceptable response because she should have ensured me as the customer that I would get the assistance I asked for). I finally text the person who helped me with initial tires, he said basically there was nothing they could do since they paid for the tires. He also tried to justify this by saying to cut the warranty time in half due to not being able to rotate the tires, which is still another 6K miles from now at this point so that makes no sense. This is completely unacceptable. I filed the warranty claim with the tire manufacturer, and still Lexus Escondido is unwilling to help or have management call me back even though I have asked multiple times. Well now a complaint has been filed with the BBB because clearly they do not care about their car owners satisfaction in their ability to deliver proper customer service. More
by LADYLYCAN
Employees Worked With
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