Lexus Gwinnett

Negligent. Irresponsible. Forgot to put my wheels on my car accurately which led to tech coming to my house after work to tighten on his way home. After they re Irresponsible. Forgot to put my wheels on my car accurately which led to tech coming to my house after work to tighten on his way home. After they realized they had already given me my keys they called my and my husbands cell phone trying to reach and when they got us, we were trying to figure out what was going on and why the tech needed to come to my home. They kept saying that it was because he just wanted to check under the hood to make sure everything was ok. I was wondering why this hadn’t been done before I left the dealership. He seems admanat about coming by which led my husband and I to believe that something was wrong-when the tech arrived at my home, my husband met outside to see what he needed to do. He said tighten up the wheels as they were not all the way on. I have driven this car from the dealership in this condition which could have left to a band situation- an accident anything. I noticed vibration as I slowly drove home but didn’t think much of it because none iof my lights were on in my car to alert me. I was so upset about this, it made me lose confidence in Lexus. I felt the techs were trained better than this. Also, as my car is under warranty- I mentioned a crack in my arm rest in between my seats that I asked to be fixed before it gets too bad. They told me that they would need to chasten me for this. I haven’t had the car that long and it wasn’t like this when I bought it. All of a sudden a small tear that is getting larger. More

I've been a customer for 10 years. Customer service is what keeps me coming back. It's still 'good' but we'll see what happens with the new ownership now that it's no longer a Hennessy Customer service is what keeps me coming back. It's still 'good' but we'll see what happens with the new ownership now that it's no longer a Hennessy dealership. As for advisors, Danon Henton is great! He goes the extra mile to take care of his customers. Keep him and they'll keep me as a customer. More

Just bought a 2017 Toyota Camry and I couldn't be happier with it. I originally came in for another car but it had recently just sold out earlier that day. Huge shout out to Daniel Lee and Lucas Johnson for with it. I originally came in for another car but it had recently just sold out earlier that day. Huge shout out to Daniel Lee and Lucas Johnson for all the patience and help throughout the purchase. A lot of dealerships aren't that inviting but they were great throughout the whole process. Whenever I get another car I know who to go to. More

We just bought a beautiful claret mica colored Lexus GX 460 from Hennessey Lexus of Gwinnett, and I absolutely LOVE giving happy reviews!!! For personal reasons, we had decided to purchase a different car 460 from Hennessey Lexus of Gwinnett, and I absolutely LOVE giving happy reviews!!! For personal reasons, we had decided to purchase a different car. Since a conversation had started on the phone after looking at their easy to navigate website, we went to look at the vehicle. Even though the dealership was about an hour away, we felt this car checked all of our boxes. As we entered the luxurious showroom, the delightful salesman, Mr. Bill McCole, (a 22-year veteran of car sales at Hennessey), greeted us with a firm handshake and a warm smile. It’s evident that this dealership strives to create an entire pleasant customer experience by offering free wifi, snacks, and warm and cold beverages! Once we were on the lot with Bill, we were excited to see the specific vehicle we had seen online. The vehicle was exactly as described. Bill took fantastic care of us even staying after hours. We found him to be incredibly knowledgeable, explained everything clearly, had helpful advice and went above and beyond for us. Bill even noticed a slight problem with the vehicle, (it happens, it’s pre-owned), and jumped through hoops to get it cared for, far surpassing our expectations. The final price was easy to negotiate, and felt we had a great value, and trusted them. Anything requested, Bill made it happen. We are extremely impressed with Rich Mahoney, Finance Director, as he reached out to us and made sure, we were happy with our vehicle and the transaction. (Perhaps the sales manager was out that day). Hennessey is the kind of dealership that we would send our grandmother to and know she would be treated with the care and respect of the employee's own grandmothers. I would say from the top, the President, Ms. Stephanie to Anthony the Lot Inventory Specialist, the red carpet was rolled out. We were treated honestly and fairly and would recommend them to all our friends, family, neighbors, and my husband’s 1200 clients. (25 years as a North Atlanta Realtor). There were no high-pressure sales tactics, bait and switch tricks, forcing of vehicle warranty at F&I, or any other unpleasant issues that occurred as experienced at other dealerships we had been to. We found the entire transaction to be stress free, seamless, honest, and attentive to our needs. In fact, as we drove away, my Husband said, “I just drove away with a car I love, at the price I wanted”. I nodded in agreement as I felt cared for, valued and respected. As the Lexus ads state, we felt "This was a "December to Remember!" More

Rich the manger is amazing he explained the payoff process and apologized for any inconvenience. process and apologized for any inconvenience. More

I want to take a moment to recognize Mike Harris for the outstanding service he provided—not just once, but twice. My wife initially visited Hennessy Lexus of Gwinnett with the intention of purchasing a outstanding service he provided—not just once, but twice. My wife initially visited Hennessy Lexus of Gwinnett with the intention of purchasing a new Lexus RX 350h. Mike was incredibly helpful, knowledgeable, and patient throughout the process. Unfortunately, we couldn’t come to an agreement on a price that felt fair for both sides, and while we didn’t end up buying the vehicle, we left with a deep appreciation for Mike’s professionalism and kindness. We genuinely felt bad that the deal didn’t work out, because Mike had been so wonderful. Just a few days later, my mom mentioned she wanted to get out of her Toyota 4Runner for something easier to get in and out of. Immediately, we thought of the RX—and more importantly, we thought of Mike. Based on our previous experience, I knew he would take great care of her, and he absolutely delivered. Mike treated her with the same respect, patience, and attentiveness that he had shown us. If it weren’t for him, she would have purchased something from a different dealership. Mike Harris is a gem. He truly takes care of his customers and has the perfect temperament for sales—always positive, always helpful, and always going above and beyond. He treats people the way he would want to be treated, and that makes all the difference. If you're considering a Lexus, do yourself a favor and ask for Mike Harris. You’ll be glad you did. More

We had an amazing experience working with Michael Tran at Hennessy Lexus Gwinnett! He helped my family purchase a 2023 RX 350, and we couldn't be happier with the service he provided. What really stood ou Hennessy Lexus Gwinnett! He helped my family purchase a 2023 RX 350, and we couldn't be happier with the service he provided. What really stood out was how well Michael took care of my dad throughout the process. Since my dad only speaks Vietnamese, it can sometimes be hard for him during big purchases like this—but Michael was incredibly patient, respectful, and made sure my dad fully understood everything. Being able to speak Vietnamese with my dad made a huge difference, and it really put our whole family at ease. Michael was professional, knowledgeable, and never made us feel rushed or pressured. He went above and beyond to ensure we found the right car, and he made the entire experience smooth and stress-free. If you're looking for a Lexus and want someone who genuinely cares about their customers—especially if you or a family member speaks Vietnamese—Michael Tran is the one to ask for! More

The dealership was fantastic also my sales person is so nice and kind. I am really satisfied with there services nice and kind. I am really satisfied with there services More