Great Vibe, easiest car purchase I've ever made, No games, I will buy here again.
Jason and Norma Jean are awesome! If your looking for a new or used car you should check out this dealership and ask for Norma Jean.
Employees Worked With
Other Employees :
One star is to nice. Horrible from start to finish. When I went pick up my new car, I was dropped off so I could drive my new car home. I signed all the paperwork as I'm putting my coat on to go....the salesmen says oh sorry, we thought you were getting financing!?! What? So, ok, I went the next day to get my financing. I see they are offering a great deal through Lexus, when I call to ask about that, they said sorry we cant give you the same deal. Why wasn't I offered that yesterday? Real shady. Typical salesmen stuff. Again, I'm dropped off again to pick my car up. Now they say my husband has to sign. While he is waiting forever, the finance manager, Jason is in his office playing on his phone. He knew my husband needed to get back to work. Very unproffessional,very rude. We were given a different salesmen who said that someone will be reaching out to you for home service techy support, never happened, manager was suppose to reach out to us because of the poor service, never happened. Poorly trained staff.
"First time experience"
Lexus of Mishawaka exceeds expectation for a high end motor car dealership. The appearance is first class, and the employees are professional and helpful. The Service Manager, Robert Grooms, exemplifies the Lexus brand. He was helpful, knowledgeable, and customer service oriented. I am a recent transplant from California, and Lexus of Mishawaka surpassed my experiences in California. Thank you.