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Lexus of Arlington
4.8
752 Lifetime Reviews
1510 W Dundee Rd, Arlington Heights, Illinois 60004 DirectionsSales: (847) 794-4821
Service: (847) 794-4820
Parts: (224) 836-4996
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews By Type
Showing 752 reviews
January 17, 2020
"LEXUS Service is outstanding! I always request Rob..."
- jerryide
Verified CustomerLEXUS Service is outstanding! I always request Rob Kennedy, Service Manager, who is always very helpful, honest, and trustworthy. He is very knowledgeable and has a customer first attitude.
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Helpful January 17, 2020
"Pleasant"
- BRADYDUBSIt was a pleasure working with the team at Lexus of Arlington. I look forward to working with them again in the future. Special thanks to Edward Bijou for making the car buying process simple and pain free.
Read MoreEmployees Worked With
Other Employees :
Edward Bijou
January 17, 2020
"Oil change with Joanna"
- CPSENGreat service from Joanna for a oil change and 75,000 mile service from Steve Moffet. Joanna called to inform me that they were delayed getting my car into service after dropping it off at 11:15 am. Appreciate that they offer loaner cars as I'm a busy mom. I can have piece of mind my car is safe for my family. Thanks Joanna and Steve!
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Joanna Najdala and Steve Moffat
January 17, 2020
"Car said I needed oil change."
- SHAPIROABRABrought car in for needed oil change. Service department was great as usual. Rotated tires and did whatever service was needed for 110,000 miles.
Read MoreJanuary 16, 2020
"Michael is a top notch service advisor! He was extremely..."
- Kl13bennettMichael is a top notch service advisor! He was extremely helpful. He provided clarity on the service being provided and called to keep me up to date.
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Michael Librizzi
January 16, 2020
"Scheduled maintenance"
- pi3141598Tom was great. Explained everything thoroughly, had a sense of humor, and his time estimates were right on the money. I waited for my car and as always found the facilities to be outstanding,
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January 15, 2020
"Oil change & tire rotation"
- TDService was very good but more expensive than I anticipated (even with coupon) considering the other service options that are available locally. I scheduled the appointment online but their website didn't provide a pre-visit estimate.
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January 15, 2020
"Outstanding Service"
- TIMOTHYHLANGFrom making the appointment to talking with the service technician about service to be completed everything was done very professionally. Mike explained the 40,000 mile service and discussed potential (other) service that may be needed. We have purchased 5 cars from this dealership, we will be back this spring to buy our 6th.
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