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Lexus of Arlington

4.8

762 Lifetime Reviews

1510 W Dundee Rd, Arlington Heights, Illinois 60004
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Top Reviewed Employees

Haresh Trivedi at Lexus of Arlington

Haresh Trivedi

Service Advisor
5.0
Tom Prondzinski at Lexus of Arlington

Tom Prondzinski

Service Director
4.9
Tim Webb at Lexus of Arlington

Tim Webb

Service Advisor
4.8
Rob Kennedy at Lexus of Arlington

Rob Kennedy

Service Advisor
4.8

Latest Reviews

January 22, 2020

"Great services"

- Pete Verified Customer

I made a 20k maintenance appointment for my vehicle. It started on time and finished in about an hour and half. Rob was my service manager. Rob was knowledgeable, professional, and pleasant to work with. I would come back to Rob for my vehicle.services. Unlike my previous service experience at the same dealership, one of the service managers was rude and unprofessional. I was on time for my vehicle service appointment. I waited for 15 minutes and asked him about my appointment. That service manager told me that “ I WILL GET TO YOU WHEN I GET TO YOU” then walked away. I understood he was probably busy,  but I had an appointment. I wonder if this is the way to treat his customers. No explanations, no apologies whatsoever from that service manager. I was very disappointed in that service manager who took my appointment. Because of the incident, I will always REFUSE having my vehicle services from his team.

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Employees Worked With

January 22, 2020

"Our first visit to your service department "

- stansjoy007 Verified Customer

My wife and I were both very pleased with our first experience with your service department. Joanna Najdala was very professional arranging the service of our car. She explained what services were due to be done and provided an accurate time frame for us to wait in your lounge area.

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Employees Worked With

Joanna Najdala

January 22, 2020

"I had my first service appointment on my car. Bob met Me..."

- Craft Beer Man Verified Customer

I had my first service appointment on my car. Bob met Me quickly and was very friendly and helpful. Serviced car and also washed. Thanks Again!

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Employees Worked With

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Photos & Amenities

  • Free Loaner Cars
  • After Hours Drop-Off
  • Free Coffee
  • Cable TV
  • Children's Play Room
  • Drive-In Service
  • Customer Lounge Area
  • Free Drinks
  • Free WiFi
  • Authorized Parts Store
  • Television
  • Free hand Car Wash for Preferred Customers