Excellent customer service from the time I dropped off my car to picking it up.
The service manager was knowledgeable and very informative.
Employees make the difference in the experience and he met my expectations!
Iv been with Lexus of Arlington for 11 years the service is outstanding I just had my regular service maintance on both my cars and I can’t say enough about the out standing service I get from drop off to pickup each and every visit. My service representative Haresh is outstanding and he makes sure from the time I drop of my car I have all the details on what’s required based on my maintenance schedule and what’s upcoming can’t say enough about Haresh and all the staff at Arlington Lexus. Outstanding Service
I have brought and serviced all of my cars at Lexus of Arlington since 1996. Jim Cooper, Mark Burdeen -- in sales, and Haresh Trivedi in service are my main guys. The fact is L of A is filled with great sales and service reps!!
Everyone is friendly and treats you with respect at Arlington Lexus. My husband and I have been dealing with Rob Kennedy for the past 20 years. He gives exceptional service and always goes out of his way to take care of all our needs. I feel comfortable being able to phone him with questions at any time. We are grateful to have Arlington Lexus and Rob Kennedy take care of our three Lexus vehicles.
Excellent customer service, follow up, and care. Tom understood my needs and addressed them. He assisted me in what needed to be done.
Good caring individual. Kept me posted as to when the vehicle would be ready.